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Hello,
I recently purchased the PRO version on your site, but after receiving the login details and signing in to my account, it still shows that I’m on the free version with no active subscription.
Could you please look into this and help me resolve the issue?
Thank you,
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Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription. It sounds like there may be a mismatch with the email address used for your purchase and the one you are using to log in.
Here are some steps you can follow to resolve this:
- Log into your Rank Math account using the email associated with your PRO subscription.
- Check if your subscription is listed under the Subscriptions section in your account dashboard.
- If it still shows a FREE account, double-check that you’ve logged in with the correct email address used for the purchase. You can verify this by going to Edit Profile in your account menu.
- If the email address doesn’t match, log out and log back in using the correct email.
- If you still do not see your PRO subscription, please reply to this ticket with the email address you used for the purchase, and our support team will assist you further.
Thank you for raising this concern, and we look forward to helping you resolve it!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
How to Ensure Your Account Has an Active Subscription » Rank Math
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