Issue with PRO Subscription Not Showing in Settings/Downloads

#987248
  • Resolved Damax Marketing

    7 months ago

    Rank Math free

    Dear Rank Math Support Team,

    I am reaching out to report an issue with my Rank Math PRO subscription. Despite having already purchased the PRO version, I am unable to see it reflected in the settings/downloads page of your website. This has made it impossible for me to update the plugin on the websites where it is currently installed.

    Could you please assist me in resolving this issue as soon as possible? Let me know if you need any additional information from my side, such as my account details or proof of purchase.

    Looking forward to your prompt assistance.

    Thank you for your time and support!

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    7 months ago

    Hello,

    We apologize for the issue you are facing with your Rank Math PRO subscription not showing in the settings/downloads page. Thank you for bringing this concern to our attention.

    To resolve this issue, please ensure that you are logged into the correct Rank Math account where you purchased the PRO version. If you upgraded to PRO using a different email address than the one associated with your FREE account, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan.

    You can find more information on how to do this in our knowledge base article.

    If you continue to experience issues, please reply to this ticket with your account details or the email address used for the purchase, and a human agent from our support team will assist you further.

    Thank you for your patience, and we look forward to resolving this for you soon!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Ike

    6 months, 4 weeks ago

    Hello,

    Thank you for contacting us. We apologize for the very late response as this ticket was stuck in the draft section.

    We do not see any subscription on the account you opened this ticket with.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Looking forward to helping you.

    Thank you.

    RankBot

    5 months, 4 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Issue with PRO Subscription Not Showing in Settings/Downloads’ is closed to new replies.