Issue with Permalink redirect periodically with no clear reason as to why. - Support

Resolved

Rank Math free

Hello,

We have had a problem for a couple of months now where randomly, our permalinks for both Funnelkit links ie /checkouts/* and Learndash links /course/* with the claim they have a redirect on them pushing traffic back to the home page of our website. This problem can be resolved by going to the WordPress permalink settings and then by hitting save without changing any of the settings.

It probably seems to do this every two weeks.

Please let us know what we can do to fix this, we use both the standard and pro model of the Rankmath plugin.

Thanks,


### wp-core ###

version: 6.7.1
site_language: en_GB
user_language: en_GB
timezone: Europe/London
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 20539
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /var/www/vhosts/samuelleeds.com/htdocs
wordpress_size: loading...
uploads_path: /var/www/vhosts/samuelleeds.com/htdocs/wp-content/uploads
uploads_size: loading...
themes_path: /var/www/vhosts/samuelleeds.com/htdocs/wp-content/themes
themes_size: loading...
plugins_path: /var/www/vhosts/samuelleeds.com/htdocs/wp-content/plugins
plugins_size: loading...
fonts_path: /var/www/vhosts/samuelleeds.com/htdocs/wp-content/uploads/fonts
fonts_size: loading...
database_size: loading...
total_size: loading...

### wp-dropins (2) ###

advanced-cache.php: true
object-cache.php: true

### wp-active-theme ###

name: Hello Elementor Child (hello-theme-child-master)
version: 1.0.1
author: Elementor Team
author_website: https://elementor.com/
parent_theme: Hello Elementor (hello-elementor)
theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, menus, automatic-feed-links, title-tag, html5, custom-logo, editor-style, align-wide, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
theme_path: /var/www/vhosts/samuelleeds.com/htdocs/wp-content/themes/hello-theme-child-master
auto_update: Disabled

### wp-parent-theme ###

name: Hello Elementor (hello-elementor)
version: 3.1.1 (latest version: 3.2.1)
author: Elementor Team
author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
theme_path: /var/www/vhosts/samuelleeds.com/htdocs/wp-content/themes/hello-elementor
auto_update: Disabled

### wp-themes-inactive (2) ###

Twenty Twenty-Five: version: 1.0, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Four: version: 1.3, author: the WordPress team, Auto-updates disabled

### wp-mu-plugins (3) ###

Code Profiler Pro (mu-plugin): version: 1.0, author: Jerome Bruandet
freesoul deactivate plugins [fdp]: version: 2.3.0, author: Jose Mortellaro
LearnDash LMS Multisite: version: 1.0.0, author: LearnDash

### wp-plugins-active (73) ###

Admin Columns Pro: version: 6.4.13, author: AdminColumns.com, Auto-updates disabled
Advanced Access Manager: version: 6.9.43, author: AAM <s******@a************> (latest version: 6.9.44), Auto-updates disabled
AffiliateWP: version: 2.27.3, author: AffiliateWP, Auto-updates disabled
AffiliateWP - Affiliate Portal: version: 1.3.6, author: AffiliateWP, Auto-updates disabled
AffiliateWP - Lifetime Commissions: version: 1.6.2, author: Sandhills Development, LLC, Auto-updates disabled
AffiliateWP - REST API Extended: version: 1.2.1, author: AffiliateWP, Auto-updates disabled
AutomateWoo: version: 6.1.3, author: WooCommerce (latest version: 6.1.4), Auto-updates disabled
Classic Editor: version: 1.6.7, author: WordPress Contributors, Auto-updates disabled
Code Profiler Pro: version: 1.7.2, author: Jerome Bruandet ~ NinTechNet Ltd., Auto-updates disabled
Decorator - WooCommerce Email Customizer: version: 1.3.1, author: WebToffee, Auto-updates disabled
Download Manager: version: 3.3.04, author: W3 Eden, Inc., Auto-updates disabled
Duplicate Page: version: 4.5.4, author: mndpsingh287, Auto-updates disabled
Elementor: version: 3.25.11, author: Elementor.com (latest version: 3.26.3), Auto-updates disabled
Elementor Pro: version: 3.25.4, author: Elementor.com (latest version: 3.26.2), Auto-updates disabled
Email Customizer for WooCommerce: version: 2.6.4, author: ThemeHigh, Auto-updates disabled
Event Tickets: version: 5.17.0.1, author: The Events Calendar (latest version: 5.18.0), Auto-updates disabled
Event Tickets Plus: version: 6.1.1, author: The Events Calendar (latest version: 6.1.2), Auto-updates disabled
FluentCRM - Marketing Automation For WordPress: version: 2.9.30, author: WP Email Newsletter Team - FluentCRM (latest version: 2.9.31), Auto-updates disabled
FluentCRM Pro: version: 2.9.30, author: Fluent CRM (latest version: 2.9.31), Auto-updates disabled
Fluent Forms: version: 5.2.7, author: Contact Form - WPManageNinja LLC (latest version: 5.2.8), Auto-updates disabled
Fluent Forms PDF Generator: version: 1.1.8, author: WPManageNinja LLC, Auto-updates disabled
Fluent Forms Pro Add On Pack: version: 5.2.7, author: Fluent Forms, Auto-updates disabled
FluentSMTP: version: 2.2.83, author: FluentSMTP & WPManageNinja Team, Auto-updates disabled
Freesoul Deactivate Plugins: version: 2.3.0, author: Jose Mortellaro, Auto-updates disabled
FunnelKit Funnel Builder: version: 3.7.3, author: FunnelKit (latest version: 3.8.0), Auto-updates disabled
FunnelKit Funnel Builder Basic: version: 3.5.1, author: FunnelKit, Auto-updates disabled
FunnelKit Funnel Builder Pro: version: 3.7.2, author: FunnelKit (latest version: 3.8.1), Auto-updates disabled
Imagify: version: 2.2.3.2, author: Imagify Image Optimizer – Optimize Images & Convert WebP & Avif (latest version: 2.2.4), Auto-updates disabled
JetEngine: version: 3.6.1.1, author: Crocoblock (latest version: 3.6.2), Auto-updates disabled
Klarna Order Management for WooCommerce: version: 1.9.3, author: klarna, krokedil, Auto-updates disabled
Klarna Payments for WooCommerce: version: 3.8.3, author: klarna, Auto-updates disabled
LearnDash Licensing & Management: version: 1.3.2, author: LearnDash, Auto-updates disabled
LearnDash LMS: version: 4.15.2, author: LearnDash, Auto-updates disabled
LearnDash LMS - Course Grid: version: 2.0.10, author: LearnDash, Auto-updates disabled
LearnDash LMS - Elementor: version: 1.0.9.1, author: LearnDash, Auto-updates disabled
LearnDash LMS - ProPanel: version: 2.1.4.2, author: LearnDash, Auto-updates disabled
Login using WordPress Users: version: 13.2.0, author: miniOrange, Auto-updates disabled
Maximum Products per User for WooCommerce Pro: version: 4.3.3, author: WPFactory, Auto-updates disabled
Metorik Helper: version: 2.0.8, author: Metorik (latest version: 2.0.9), Auto-updates disabled
MobiLoud Canvas: version: 3.8, author: MobiLoud (latest version: 3.8.1), Auto-updates disabled
Ninja Tables: version: 5.0.16, author: WPManageNinja LLC, Auto-updates disabled
Object Cache Pro: version: 1.21.3, author: Rhubarb Group, Auto-updates disabled
Payment Methods by Product & Country for WooCommerce: version: 1.8.1, author: WPFactory, Auto-updates disabled
Payment Plugins for Stripe WooCommerce: version: 3.3.78, author: Payment Plugins, s******@p***************** (latest version: 3.3.80), Auto-updates disabled
PDF Invoices & Packing Slips for WooCommerce: version: 3.9.0, author: WP Overnight (latest version: 3.9.4), Auto-updates disabled
PDF Invoices & Packing Slips for WooCommerce - Professional: version: 2.15.11, author: WP Overnight (latest version: 2.15.12), Auto-updates disabled
PixelYourSite PRO: version: 11.1.2.1, author: PixelYourSite (latest version: 11.1.3.1), Auto-updates disabled
PrettyLinks: version: 3.6.15, author: Pretty Links, Auto-updates disabled
Rank Math SEO: version: 1.0.233, author: Rank Math SEO (latest version: 1.0.234.1), Auto-updates disabled
Rank Math SEO PRO: version: 3.0.76, author: Rank Math SEO (latest version: 3.0.77.1), Auto-updates disabled
Solid Security Pro: version: 8.4.0, author: SolidWP, Auto-updates disabled
Split Test For Elementor: version: 1.8.2, author: Rocket Elements, Auto-updates disabled
Split Test For Elementor Pro: version: 1.1.4, author: Rocket Elements, Auto-updates disabled
Stream: version: 4.0.2, author: XWP, Auto-updates disabled
The Events Calendar: version: 6.8.3, author: The Events Calendar (latest version: 6.9.0), Auto-updates disabled
The Events Calendar Pro: version: 7.3.0, author: The Events Calendar (latest version: 7.3.1), Auto-updates disabled
UpdraftPlus - Backup/Restore: version: 2.24.11.26, author: TeamUpdraft, DavidAnderson (latest version: 2.24.12.26), Auto-updates enabled
User Switching: version: 1.9.1, author: John Blackbourn, Auto-updates disabled
User Tickets Shortcode: version: 2.0, author: Chris Carpenter, Auto-updates disabled
WishList Member™ Legacy: version: 3.27.13, author: WishList Products, Auto-updates disabled
WooCommerce: version: 9.4.3, author: Automattic (latest version: 9.5.1), Auto-updates disabled
WooCommerce.com Update Manager: version: 1.0.3, author: Automattic, Auto-updates disabled
WooCommerce Custom Thank You Pages: version: 1.0.8, author: Jeroen Sormani, Auto-updates disabled
WooCommerce Min/Max Quantities: version: 5.0.4, author: Woo, Auto-updates disabled
WooCommerce Phone Orders & Manual Orders: version: 3.4.5, author: IgniteWoo.com, Auto-updates disabled
WooCommerce Product Bundles: version: 8.2.0, author: Woo (latest version: 8.2.2), Auto-updates disabled
WooCommerce Royal Mail: version: 3.4.2, author: WooCommerce, Auto-updates disabled
WooCommerce Subscriptions: version: 6.9.1, author: WooCommerce (latest version: 7.0.0), Auto-updates disabled
WP All Import - WooCommerce Import Add-On Pro: version: 4.0.0, author: Soflyy, Auto-updates disabled
WP All Import Pro: version: 4.9.4, author: Soflyy, Auto-updates disabled
WP Crontrol: version: 1.17.1, author: John Blackbourn, Auto-updates disabled
WP Rocket: version: 3.17.3.1, author: WP Media, Auto-updates disabled
Zapier for WordPress: version: 1.5.1, author: Zapier, Auto-updates disabled

### wp-plugins-inactive (5) ###

IgniteWoo Updater: version: 3.0.7, author: IgniteWoo.com, Auto-updates disabled
ManageWP - Worker: version: 4.9.20, author: GoDaddy, Auto-updates disabled
PHP Compatibility Checker: version: 1.6.3, author: WP Engine, Auto-updates disabled
Stripe Payment Gateway for WooCommerce: version: 1.11.1, author: FunnelKit, Auto-updates disabled
WP-Optimize - Clean, Compress, Cache: version: 3.8.0, author: TeamUpdraft, DavidAnderson, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1691
imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 1024M
upload_max_filesize: 256M
max_effective_size: 256 MB
max_file_uploads: 40
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 122 MB
	imagick::RESOURCETYPE_DISK: 1073741824
	imagick::RESOURCETYPE_FILE: 768
	imagick::RESOURCETYPE_MAP: 512 MB
	imagick::RESOURCETYPE_MEMORY: 256 MB
	imagick::RESOURCETYPE_THREAD: 1
	imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.55.0

### tec-tickets ###

### the-events-calendar ###

### events-calendar-pro ###

### wp-server ###

server_architecture: Linux 5.15.0-94-generic x86_64
httpd_software: nginx/1.18.0
php_version: 7.4.33 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 2000
memory_limit: 512M
max_input_time: 120
upload_max_filesize: 256M
php_post_max_size: 1024M
curl_version: 7.81.0 OpenSSL/3.0.2
suhosin: false
imagick_availability: true
pretty_permalinks: true
current: 2024-12-27T21:19:20+00:00
utc-time: Friday, 27-Dec-24 21:19:20 UTC
server-time: 2024-12-27T21:19:05+00:00

### wp-database ###

extension: mysqli
server_version: 10.11.7-MariaDB-1:10.11.7+maria~ubu2204-log
client_version: mysqlnd 7.4.33
max_allowed_packet: 16777216
max_connections: 300

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/vhosts/samuelleeds.com/htdocs/wp-content
WP_PLUGIN_DIR: /var/www/vhosts/samuelleeds.com/htdocs/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: true
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: true
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable
mu-plugins: writable

### objectcache ###

general-status: Connected
general-dropin: Valid
general-license: Valid
general-env: production
general-multisite: No
general-mu: No
general-vcs: No
general-eviction-policy: noeviction
general-compressions: LZF, LZ4, ZSTD
general-basename: object-cache-pro/object-cache-pro.php
general-client: RedisCacheProClientsPhpRedis
versions-php: 7.4.33 (Outdated)
versions-igbinary: 3.2.15
versions-phpredis: 6.0.2
versions-relay: Not installed
versions-redis: 6.0.16
versions-plugin: 1.21.3
versions-dropin: 1.21.3
statistics-redis-memory: 89.08 MB
statistics-redis-keys: 47408
groups-global: [
    "analytics",
    "objectcache",
    "blog-details",
    "blog-id-cache",
    "blog-lookup",
    "blog_meta",
    "global-posts",
    "image_editor",
    "networks",
    "network-queries",
    "sites",
    "site-details",
    "site-options",
    "site-queries",
    "site-transient",
    "theme_files",
    "translation_files",
    "rss",
    "users",
    "user-queries",
    "user_meta",
    "useremail",
    "userlogins",
    "userslugs"
]
groups-non-persistent: [
    "tribe-events-non-persistent",
    "tribe-events",
    "tec_tickets",
    "wishlist-member*",
    "nybivro_wlm_userlevel_options*",
    "nybivro_wlm_userlevels*",
    "nybivro_wlm_user_options*",
    "nybivro_wlm_options*",
    "getmembershipcontent*",
    "_wc_session_",
    "_wc_session_expires_",
    "counts",
    "plugins",
    "theme_json",
    "themes",
    "itsec-lockouts",
    "tec_occurrences"
]
groups-non-prefetchable: [
    "analytics",
    "objectcache",
    "userlogins",
    "wc_session_id"
]
config-token: ••••••••6a77
config-connector: RedisCacheProConnectorsPhpRedisConnector
config-cache: RedisCacheProObjectCachesPhpRedisObjectCache
config-logger: RedisCacheProLoggersErrorLogLogger
config-log_levels: emergency, alert, critical, error, warning
config-scheme: tcp
config-host: 10.2.81.142
config-port: 6379
config-database: 0
config-username: null
config-password: null
config-prefix: null
config-maxttl: 604800s (1 week)
config-timeout: 1s
config-read_timeout: 1s
config-retry_interval: 25ms
config-retries: 3
config-backoff: smart
config-persistent: false
config-shared: null
config-async_flush: false
config-group_flush: keys
config-network_flush: all
config-cluster: null
config-cluster_failover: error
config-servers: null
config-replication_strategy: distribute
config-sentinels: null
config-service: null
config-tracer: none
config-serializer: php
config-compression: none
config-global_groups: null
config-non_persistent_groups: tribe-events-non-persistent, tribe-events, tec_tickets, wishlist-member*, nybivro_wlm_userlevel_options*, nybivro_wlm_userlevels*, nybivro_wlm_user_options*, nybivro_wlm_options*, getmembershipcontent*, _wc_session_, _wc_session_expires_
config-non_prefetchable_groups: null
config-prefetch: false
config-split_alloptions: false
config-analytics: {
    "enabled": true,
    "persist": true,
    "retention": 7200,
    "sample_rate": 100,
    "footnote": true
}
config-relay: {
    "cache": true,
    "listeners": false,
    "invalidations": true,
    "allowed": null,
    "ignored": [
        "*:analytics:*"
    ]
}
config-tls_options: null
config-updates: true
config-debug: false
config-strict: true
config-save_commands: false
environment-WP_REDIS_DISABLED: undefined
environment-OBJECTCACHE_CONFIG: undefined
constants-WP_DEBUG: true
constants-SAVEQUERIES: undefined
constants-WP_REDIS_DIR: undefined
constants-WP_REDIS_DISABLED: false
constants-WP_REDIS_CONFIG: {
    "token": "••••••••6a77",
    "host": "10.2.81.142",
    "port": 6379,
    "database": 0,
    "maxttl": 604800,
    "timeout": 1,
    "read_timeout": 1,
    "debug": false,
    "non_persistent_groups": [
        "tribe-events-non-persistent",
        "tribe-events",
        "tec_tickets",
        "wishlist-member*",
        "nybivro_wlm_userlevel_options*",
        "nybivro_wlm_userlevels*",
        "nybivro_wlm_user_options*",
        "nybivro_wlm_options*",
        "getmembershipcontent*",
        "_wc_session_",
        "_wc_session_expires_"
    ]
}

### solid-security ###

pro: pro
initial_build: 4128
activated: 2024-03-09 16:59:15
patchstack: false
modules: 
	0: ban-users
	1: brute-force
	2: network-brute-force
	3: magic-links
	4: user-logging
	5: version-management
	6: webauthn
settings: 
	ban-users: Array
	brute-force: Array
	network-brute-force: Array
	version-management: Array
	global: Array
	system-tweaks: Array
	wordpress-tweaks: Array
	hide-backend: Array
passkeys-users: undefined
passkeys-total: 0
user_groups: 
	0: Array
	1: Array
	2: Array
	3: Array
	4: Array
	5: Array

### learndash ###

version: 4.15.2
last_updated: 1719234046
previous_version: 4.15.1
license_validated: true
course_count: 23
group_count: undefined
lesson_count: 129
topic_count: 1098
quiz_count: 2
question_count: 62
exam_count: undefined
certificate_count: 2
shared_course_steps: false
active_template: ld30
focus_mode: true
rtl: false
registration_page: false
currency: undefined
nested_urls: false
payment_gateway_paypal_ipn: false
payment_gateway_stripe_connect: false
payment_gateway_razorpay: false
course_using_free_form_progression_count: 14
course_using_linear_progression_count: 9
lesson_using_video_progression_count: undefined
lesson_using_drip_content_count: undefined
topic_using_drip_content_count: undefined
quiz_using_randomized_question_ordering_count: undefined
enrolled_user_count: 19733
LEARNDASH_DEBUG: false
LEARNDASH_SCRIPT_DEBUG: false

Viewing 8 replies - 1 through 8 (of 8 total)

Jeremy
8 months ago
Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Can you please share the affected website URL here so we can take a closer look from our end?

However, if this issue can easily be resolved by flushing the permalinks, you can apply the following code:
```
add_action('my_hourly_event', 'do_this_hourly');
 
function my_activation() {
    if ( !wp_next_scheduled( 'my_hourly_event' ) ) {
        wp_schedule_event(time(), 'hourly', 'my_hourly_event');
    }
}
 
add_action('wp', 'my_activation');
 
function do_this_hourly() {
    global $wp_rewrite;
    $wp_rewrite->flush_rules();
}
```
You may refer to this guide on how to add filters or action codes to your website: https://rankmath.com/kb/wordpress-hooks-actions-filters/

Looking forward to helping you with this one.
Chris Carpenter
8 months ago

Rank Math free

Hi Jeremy,

Yes, of course, our website is: https://www.samuelleeds.com/

Reinelle
8 months ago

Hello,

Could you please confirm if you have already added the code we shared above?

If not, you can apply it and monitor if the issue persists.

Looking forward to helping you.

Chris Carpenter
8 months ago

Rank Math free

I have indeed added the code to our theme, I think however that I am concerned that if the issue happens within that interval, that can cost us about 8 sales until the hour runs which is not ideal at all.

I also disabled the redirects module when I raised the case to mitigate the problem and as of now, it has not occurred but with Christmas, we have had less eyes on it.

This problem I would say started when we moved to a git. infrastructure that has 4 web nodes connected to a single database on Nginx. Im not sure if that has any reason to conflict with Rankmath but equally said it has occurred more recently then it use to.

Thanks,

Chris Carpenter
8 months ago

Rank Math free

Hey, this just happened again but was able to capture exactly when it happened due to not having redirect enabled and I can see in my website stream notes that this occurred very closely to when the problem started:

The “site_url_history” setting was updated by the load balancer IP of our site so a programmatic trigger in WordPress.

I hope this helps to tie down the cause.

Black
8 months ago

Rank Math free

a caching or permalink issue that’s resetting every couple of weeks. Since saving the permalink settings temporarily resolves it, the issue might be related to how WordPress or your caching plugin is handling URL redirects. Try clearing the cache regularly, or check for any conflicting plugins (like RankMath or a caching plugin) that may be causing this. Also, ensure that your .htaccess file is correctly configured. If the problem persists, you could try setting up a scheduled task to refresh permalinks automatically or look into RankMath’s redirect settings for any automatic redirects being applied.

Chris Carpenter
8 months ago

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We are using an Nginx server so we don’t have a .htaccesss file. Also, our caching plugin is WP Rocket. I have found it has just happened again so I’m not sure if the code I have implemented is actually causing the problem to increase.

Jeremy
7 months, 4 weeks ago

Hello,

If the issue persists, please don’t flush the permalinks yet and share the affected URLs here.

Then, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

RankBot
2 months, 2 weeks ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Issue with Permalink redirect periodically with no clear reason as to why.’ is closed to new replies.