Hello,
We apologize for the issue you are facing with your homepage loading loop after removing the Rank Math SEO plugin. It sounds like a frustrating situation, and we appreciate you providing detailed information about the problem.
Since the homepage is still experiencing issues when you try to add a new post, it may be related to residual settings or conflicts that were not fully cleared when the plugin was removed. Here are a few steps you can take to troubleshoot and potentially resolve the issue:
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Clear Cache: If you have any caching plugins installed, clear the cache. Sometimes, cached data can cause loading issues.
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Check .htaccess File: Ensure that your .htaccess file does not contain any leftover rules from Rank Math that could be causing redirection issues. You can reset it to default WordPress settings if necessary.
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Review Child Theme Functions: Since you mentioned using a child theme, check if there are any functions or scripts in your child theme that might conflict with the WordPress core or other plugins.
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Debugging: Enable debugging in WordPress by adding the following lines to your wp-config.php file:
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
This will log errors to a debug.log file in the wp-content directory, which may provide insights into what is causing the infinite loading loop.
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Check for Other Plugins: Deactivate all other plugins temporarily to see if the issue persists. If it resolves, reactivate them one by one to identify any conflicts.
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Theme Conflict: Switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue is related to your child theme.
If these steps do not resolve the issue, please reply to this ticket with your site URL so we can assist you further. A human agent from our support team will take over and provide more specific guidance based on your situation.
Thank you for raising this concern, and we hope to help you resolve it soon!
I’ve tried all of that. Nothing appears in the log because there is supposedly no error, the page just keeps loading infinitely. The problem only occurs in the child theme, but be careful, I didn’t change anything in the child theme, I even restored the database backup from the previous day. What happens is that your plugin probably added some rule to prevent the loading of shortcodes or something like that on the homepage. Because I was debugging and when shortcodes are not loaded on the homepage it loads correctly.
Hello,
Could you please share the shortcode that is causing the issue so we can check it?
Also, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
