Issue with Graph Display and Data Updates in Rank Math

#909376
  • Resolved Julio Giovanni Rodriguez

    1 year, 2 months ago

    Rank Math free

    Hello Rank Math Support Team,

    My name is Julio, and I am currently evaluating your SEO plugin on my main site, https://toldas.com. I previously used AIOSEO (which came pre-installed with my Hostinger hosting), but I decided to switch to Rank Math due to its excellent reviews and more accessible pricing compared to other plugins.

    During the initial setup and data import from AIOSEO, I encountered a few specific issues:

    No data in the “Overall Optimization” chart: Although I imported all data from AIOSEO, I had to manually update each post and page for the chart to display results.
    Constant need to clear cache and transients: After optimizing a post, the chart doesn’t automatically update. I have to use tools like “Recalculate Scores” and “Clear Transients” to force updates, which is quite tedious.
    Temporary disappearance of the chart: Several times, after using tools in the Status & Tools section (practically every available option), the “Overall Optimization” chart disappeared entirely, without a clear indication of what may have caused this behavior.
    I am doing my best to ensure the setup is correct and that the site is fully optimized. However, the workflow hasn’t been very smooth, and I am concerned that some adjustments or tools may have introduced an error in the installation.

    My goal is to optimize the site to the fullest, and I am considering upgrading to Rank Math Pro. However, I would like to ensure the plugin is working optimally with my current setup before committing to the Pro plan.

    Thanks in advance for your support and guidance!

Viewing 9 replies - 1 through 9 (of 9 total)
  • RankBot

    1 year, 2 months ago

    Hello,

    We apologize for the issues you are facing with the Graph Display and Data Updates in Rank Math. Thank you for raising your concerns regarding the overall optimization chart and the need to clear cache and transients frequently.

    1. No Data in the "Overall Optimization" Chart: After importing data from AIOSEO, it is common to need to manually update posts for the optimization chart to reflect results. This is because the chart relies on the latest optimization scores, which may not automatically populate after an import.

    2. Constant Need to Clear Cache and Transients: We understand that having to use tools like "Recalculate Scores" and "Clear Transients" can be tedious. This behavior can sometimes occur if there are many transients created during the optimization process. You might want to check if there are any conflicting plugins or settings that could be affecting this.

    3. Temporary Disappearance of the Chart: The disappearance of the "Overall Optimization" chart after using tools in the Status & Tools section could be related to how the data is being cached or indexed. If you notice this happening frequently, it might be worth trying to rebuild the index for analytics by navigating to Rank Math → Status & Tools → Database Tools → Rebuild Index for Analytics. This can help ensure that all posts are correctly indexed and displayed in the chart.

    If these issues persist, we recommend replying to this ticket so a human agent from the Rank Math Support team can assist you further and provide more tailored guidance based on your specific setup.

    We appreciate your patience and understanding as we work to resolve these issues for you!

    Julio Giovanni Rodriguez

    1 year, 2 months ago

    Rank Math free

    Will appreciate support from agent please

    Julio Giovanni Rodriguez

    1 year, 2 months ago

    Rank Math free

    One of the main issues is that “Overall Optimization” chart does not update when changes are made. I have been editing posts&pages and the SEO Rank by Rankmath is raising, but these changes are not displaying in the Overall Optimization chart.

    Julio Giovanni Rodriguez

    1 year, 2 months ago

    Rank Math free

    I checked the behavior of my installed plugins with rankmath. I have LiteSpeed installed. When i deactivate it, the Overall Optimization Chart, shows the correct data.
    Will appreciate your support on this.

    Miguel

    1 year, 2 months ago

    Hello,

    Thank you for contacting support.

    This is a known issue with the plugin you mentioned because it caches everything on the website including the admin pages and routes used to fetch the data.

    Unfortunately, we don’t have control over the caching mechanism of that plugin so we cannot force it to clear the cache on each page load and we shouldn’t because it’s not the purpose of our plugin.

    Don’t hesitate to get in touch if you have any other questions.

    Julio Giovanni Rodriguez

    1 year, 2 months ago

    Rank Math free

    Hello,

    Thank you for the information. Since this is a known issue and LiteSpeed is widely used, do you have any specific configuration recommendations for LiteSpeed, or perhaps alternative caching plugins that are compatible with Rank Math without causing these conflicts?

    I’d appreciate any suggestions you might have, as it would help greatly with finding a sustainable solution.

    Thank you!

    Ike

    1 year, 2 months ago

    Hello,

    You might want to reach out to LiteSpeed support on the issue with the caching of the admin pages.

    If the issue persists, you might also explore compatible alternatives like WP Rocket or W3 Total Cache, which offer customizable settings that tend to work well alongside Rank Math.

    We hope this helps.

    Thanks.

    Julio Giovanni Rodriguez

    1 year, 2 months ago

    Rank Math free

    Hello,

    Thank you for your guidance and suggestions on resolving the caching conflicts. I appreciate the recommendation to reach out to LiteSpeed support and explore compatible alternatives like WP Rocket or W3 Total Cache.

    If possible, allow me to keep this ticket open for now. I’d like to run a few tests and reach out to LiteSpeed as advised. This way, I can follow up if I encounter any further issues during the process.

    Thank you again for your assistance!

    Ike

    1 year, 2 months ago

    Hello,

    We’ll keep this support ticket open until your issue is fully resolved to ensure you have ample time and support.

    You can keep us updated on your progress.

    Please don’t hesitate to get in touch if you have any other questions.

    Thank you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Issue with Graph Display and Data Updates in Rank Math’ is closed to new replies.