Issue with Finding My Subscription in the Dashboard

#1069679
  • Resolved ZH F

    2 months, 2 weeks ago

    Rank Math pro
    Content AI Starter

    I hope this message finds you well. I recently subscribed to RankMath Pro and am reaching out regarding an issue I have encountered within my account.

    After completing my subscription, I expected to find the subscription details under the “Subscriptions” section of my account dashboard. However, to my surprise, there seems to be no record of my subscription there. Interestingly, when I navigate to the “Invoices” section, my subscription information is present and accounted for.

    This discrepancy is puzzling and has left me unsure about the status of my subscription and whether it has been properly activated and recognized in your system.

    Could you please investigate this matter and provide me with an explanation for why my subscription details are not appearing where they should? Furthermore, I kindly request your assistance in resolving this issue so that my subscription is correctly reflected in the “Subscriptions” section of my dashboard.

    Thank you very much for your time and help. I am looking forward to a prompt resolution to this problem, so I can fully utilize my RankMath Pro features without further concerns.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    2 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with your subscription details not appearing in the "Subscriptions" section of your account dashboard. This can sometimes happen if there is a mismatch in the account information or if the subscription has not been properly linked to your account.

    To resolve this, we recommend checking the following:

    1. Log into your Rank Math account and navigate to the Subscriptions section to ensure you are logged in with the correct email address associated with your Rank Math PRO subscription.
    2. If you still do not see your subscription listed, it may be necessary to reconnect your website with the correct Rank Math account. You can do this by going to WordPress Dashboard → Rank Math SEO → Dashboard → Help and selecting Disconnect Account, then reconnecting it.

    If these steps do not resolve the issue, please reply to this ticket with any additional details, including the email address used for your subscription, and a human agent from our support team will assist you further.

    Thank you for bringing this concern to our attention, and we appreciate your patience as we work to resolve it!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    ZH F

    2 months, 2 weeks ago

    Rank Math pro
    Content AI Starter

    Please help to check and solve the problem, thanks!

    Rakibuzzaman Siam

    2 months, 2 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    It was a temporary issue that has been fixed now.

    You can now download the PRO plugin from your Rank Math account dashboard:
    https://rankmath.com/my-account/

    Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Let us know how it goes. Looking forward to helping you.

    RankBot

    1 month, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Issue with Finding My Subscription in the Dashboard’ is closed to new replies.