Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
It is likely that the two websites use different database character encoding. I can suggest that you login to your database using phpMyAdmin and compare the two versions.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I don’t think it can be related to database character encoding as both sites have the same set up… and I can save and view all emojis in the page body, just not in the meta title or description. See page in sensitive data containing emojis.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have tested in a local installation and it is saving the emoji without any problem and even showing it on the meta description and meta title we can find in the source code.
Could you try to grab the emojis you want to use from the Google SERPs as shown in this example https://i.mythemeshop.com/XdwBtd
This is an ideal method to ensure that a supported emoji is entered in the post title.
If, after trying that, your emojis keep disappearing, it could be (as my colleague suggested) that that database doesn’t support adding the emojis (which is weird since the other websites work but it is something we should think about).
To check it, please talk to your web hosting provider. They might be able to fix this issue with your DB.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
