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hi, i have issue with data analytics load for oldtimemusic.blog, I’ve tried with tutorial get back then again, rebuilt index etc but still nothing, alrank math has full access to gsc and analitycs, reconnect, connect again nothing help… still see Next data fetch on 25 Nov, 2024 22:11:18
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Hello,
Thank you for contacting Rank Math support.
To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Hello,
We checked your website and it looks like the Corn jobs on your site are not working properly and that’s why the pending scheduled actions are not able to run on time:
Please note that in order to fetch the data correctly and consistently, you need to have the cron jobs working and enabled in your installation.
We suggest you discuss this with your hosting provider and make sure that the cron jobs work consistently and the scheduled actions don’t miss any of their schedules.
However, for now, you’ve manually fetched the data on your website and they started showing on your Analytics Dashboard:
In order to solve the issue permanently, we suggest you get in touch with your hosting provider and fix the Cron jobs issues.
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you. - Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
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