Issue with content ai credits

Hello,

We apologize for the issue you are facing with your Content AI credits. It seems like there might be a discrepancy with the credit balance after reconnecting your account.

Here are a few steps you can try to resolve this:

1. Ensure you’re logged into the correct account that you used to purchase the Content AI credits.
2. Check your credits by going to your Rank Math account: Rank Math Account – Websites.
   
3. If the credits show correctly there but not in your WordPress site, please go to your WordPress admin area and navigate to Rank Math > Dashboard > Help, then disconnect and reconnect your Rank Math account again.
   
   
4. After reconnecting, refresh your Content AI credits again in the WordPress Dashboard under Rank Math > General Settings > Content AI.
   

If the issue persists after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for your patience, and we hope this helps!

Hello,

We have gone ahead and fixed this from our end.

Please reconnect your Rank Math account to your website again.

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.