Hello,
We apologize for the issue you are facing with the checkout links and the redirects caused by the Rank Math plugin. It sounds like a critical situation, especially since it affects your e-commerce sales.
To address this, we recommend checking if there are any unwanted redirects configured in your Rank Math settings. You can refer to our guide on fixing unwanted URLs redirecting for more insights on how to troubleshoot this issue. Additionally, if you suspect that a theme or plugin conflict might be causing the problem, performing a quick conflict check could help identify the root cause.
Since you’ve mentioned ticket 938985, please reply to that ticket with any additional details or updates, and a human agent from our support team will take over and assist you further. If you could also include your site URL in your reply, it would help us diagnose the issue more effectively.
Thank you for bringing this concern to our attention, and we hope to resolve it swiftly for you!
Sources:
Random URLs Redirecting Even When No Redirect Was Created » Rank Math
Hello, I wasn’t able to reopen and reply to the original ticket: 938985. I also know that this is not an unwanted redirect that has been set up as it causes an issue both with my checkout pages but also my learndash pages.
Thanks,
Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
We can’t access your admin panel because a 2FA code is required.
Having a 2FA may not be ideal as multiple support staff are working on this ticket, so we need to have a login that all of the support staff can access.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Jeremy,
I have added 10 codes for you to use. I hope this helps!
Hello,
We are able to log in to your WordPress dashboard, but when we try to visit the dashboard page, we are blocked by Cloudflare. See screenshot in the Sensitive Data section of this ticket.
If you are using geo-blocking, please temporarily unblock the country Portugal, India, Nigeria, Bangladesh and the Philippines so we can further inspect your website.
Looking forward to helping you.
Hello Jeremy,
I have now made this change for our CF Rules.
Thanks,
Hello,
The site is currently working fine. Please let us know once the issue appears again so we can investigate this further.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
