Issue when trying to save changes

#352359
  • Resolved Little Discoverer
    Rank Math free

    Hi, I’m having trouble with my Rankmath Plugin. I cannot make any changes. When I try to save the change I get the error message

    Undefined index: accounts in /home/dh_ld2020/littlediscoverer.com/wp-content/plugins/seo-by-rank-math/includes/admin/wizard/views/search-console-ui.php on line 126

    Can you please help?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please go to Rank Math > General settings > Analytics, reconnect, grant all the permissions and reconfigure the settings:
    reconnect

    Hope that helps.

    Thank you.

    I tried this but still, the same issue appeared.

    Anas
    Rank Math business

    Hello,

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I have added my website login credentials. If you go to the RankMath General settings and try to save the settings. It will throw an error message

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Anas
    Rank Math business

    Hello,

    Could you please get in touch with your web host and ensure that the ModSecurity is disabled or they are not blocking any process of the plugin?

    Disabling ModSecurity should fix the issue.

    Let us know if the issue persists.

    We are here to assist you.

    thank you Anas,
    That worked!

    Anas
    Rank Math business

    Hello,

    We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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