Hello,
Thank you for contacting Rank Math today.
The issue was previously fixed by making modifications to your theme files. Did you update your theme or make any changes?
Have you tried getting in touch with your theme support to look into this?
We can also take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Michael,
Thanks for you response. To be honest with you I don’t remember if I updated the theme or not. From your question I assume every time I update my theme I will have this problem. Could you share with me the modifications to the theme files to correct the issue so that in the future when I update the theme I do not have to bother you guys.
Hello,
I was going to record a screencast showing you how to do it, but it seems with your new dashboard, we can’t edit the themes.
In your theme, you will need to find a file called entry_hero.php and at the beginning of line 19 add: /* and at the end of the line 36 add */.
After that just save and clear the cache and the issue should be solved.
Looking forward to help you.
Hello Alberto thanks for your response. The dashboard is from MainWp Plugin to manage several sites. You can enter the regular WP admin dashboard with just one click. Here is a screencast for you to see how:https://drive.google.com/file/d/117ZQJ_hWyCM0DuBvdBDs3gRQYnxUcp0J/view
Would you kindly record that screencast. I do not want to mess anything up on my end.
Thanks!
Hello,
I checked your site and made the required modifications, please let us know if the issue is resolved.
I also recorded a simple screencast to show where and how to add the required changes. Basically, you will be commenting out the code adding the title on your page.
To make the modification not to be overwritten when you update your theme, you will need to create a child theme of your active theme. Here is a guide on how to create a child theme: https://www.wpbeginner.com/wp-themes/how-to-create-a-wordpress-child-theme-video/
Looking forward to helping you. Thank you.
Thanks Alberto and Michael for all you help! Your attentive support turns customer’s like myself into raving fans of Rank Math.
Hello Michael,
I see the link for the guide on how to create a child theme: https://www.wpbeginner.com/wp-themes/how-to-create-a-wordpress-child-theme-video/
However, you mentioned that you recorded a screencast but I do not see where it is.
Hello,
I attached the screencast in the sensitive section since it contained some of your site sensitive data, please check.
Looking forward to helping you. Thank you.
Hello Michael, thanks for all your help. Sorry, for the dumb question. But how do access the sensitive section, so I can see the screencast recording. Alternatively if you prefer you can mail it to me at p******@g********.
Hello,
The sensitive section can only be accessed by the owner of the thread. You changed the user account you started this thread with which is why you can’t find the sensitive section. I moved your new account to a new thread here: https://support.rankmath.com/ticket/moved-reply-to-issue-reappears-after-you-resolved-it/?view=all#post-99311, where you should now be able to access the sensitive section. Please check.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
HEllo Michael,
Thanks for all you help. I truly appreciate it. Stay safe!!
Hello Michael,
What should have been a straightforward easy fix has turned out to be so complicated. Sorry about that.
I followed your screencast instructions and located the file called entry_hero.php and at the beginning of line 19 added: /* and at the end of the line 36 added */.
Please see screenshot: https://ibb.co/jwdc20t.
But it is not working for me. Please see the following screenshot: https://ibb.co/cDPWwFn
Please help!
Hello,
Check the NEW screenshot have attached the screenshot I have added in the sensitive section. I have marked the points where I have made changes to comment out php and html code on your file.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
