issue in statistics

#1086827
Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    2 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with the statistics not appearing on your site. Here are a few steps you can take to troubleshoot this problem:

    1. Check Connections: Ensure that your Google Analytics and Search Console accounts are properly connected. You can do this by navigating to Rank Math SEO → General Settings → Analytics and using the Test Connections option. A green signal indicates a valid connection.
      Test connections

    2. Import New Data Manually: If the connections are fine, try importing new data manually. Go to Rank Math SEO → General Settings → Analytics, delete the existing data, and then click on Update Data manually. This should fetch the latest data from your Google accounts.
      Delete and Update data in Analytics

    3. Check for Errors: After updating the data, check for any errors in the Analytics page under Rank Math SEO → Analytics. You can inspect the page for any console errors that might indicate a plugin conflict.
      Check Developer Console for any errors

    4. Log Analytics Issues: If the above steps do not resolve the issue, consider creating an Analytics debug log file to help our support experts diagnose the problem. You can follow the instructions here to create the log file.

    If you continue to experience issues after trying these steps, please reply to this ticket with any error messages you encounter or additional details about your setup, and a human agent from our support team will assist you further.

    Thank you for raising this concern!

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math

    Jeremy

    2 months ago

    Hello,

    Thank you for contacting support.

    Sorry for the delay in response as the messages you sent here in the ticket were all pending moderation and as such didn’t enter the queue of tickets.

    We have gone ahead and approved your reply so our team can see your ticket in the queue.

    Back to your issue, please refer to this guide to help you with your issue: https://rankmath.com/kb/delete-old-analytics-data/

    If that doesn’t help, follow the steps below to create a troubleshooting log so that we can check the issue further:

    Step #1. First, add the following filter to your website:

    add_filter( 'rank_math/analytics/log_response', '__return_true' );

    Here is a guide you can follow to add the filter: https://rankmath.com/kb/wordpress-hooks-actions-filters/

    Step #2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard → Tools → Scheduled Actions → Pending:

    If in your case, you do not see the Scheduled Actions menu, then you can try visiting the following URL:

    https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

    Ensure that you replace yourdomain.com with your own domain in the above link.

    Rank Math support

    Step #3. When some actions have completed running, please check the Analytics log under /wp-content/uploads/rank-math and share that with us.

    You can use a tool like Dropbox/Pastebin for debug log files and share the generated links here.

    Looking forward to helping you.

    Salam-petrol

    1 month, 2 weeks ago

    Rank Math free

    https://prnt.sc/SFuG6FqrWsjv

    why this issue appears

    Jeremy

    1 month, 2 weeks ago

    Hello,

    Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/

    If the issue persists, please head over to your WP Dashboard > Rank Math > Status & Tools > System Status and click the “Copy System Info to Clipboard” button, and paste it here so we can further analyze the issue.

    Looking forward to hearing back from you.

    Salam-petrol

    1 month, 2 weeks ago

    Rank Math free
    
### rank-math ###

version: 1.0.252.1
database_version: 1
plugin_plan: Free
active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, acf, content-ai, instant-indexing, redirections, 404-monitor, amp, image-seo, role-manager
refresh_token: Token exists
permissions: Search Console: Given
rank_math_404_logs: 32 KB
rank_math_redirections: 32 KB
rank_math_redirections_cache: 32 KB
rank_math_internal_links: 112 KB
rank_math_internal_meta: 16 KB
rank_math_analytics_gsc: 18 MB
rank_math_analytics_objects: 144 KB
rank_math_analytics_inspections: 336 KB

### wp-core ###

version: 6.7.2
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 2
dotorg_communication: true

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: Salam Petroleum (salampetroleum)
version: 0.5
author: Symbiotica
author_website: http://N/A
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, automatic-feed-links, title-tag, html5, post-thumbnails, post-formats, woocommerce, menus, widgets
theme_path: /home/salam-petrol/public_html/wp-content/themes/salampetroleum
auto_update: Disabled

### wp-mu-plugins (1) ###

Local WP Live Link Helper: version: 2.0, author: Flywheel

### wp-plugins-active (19) ###

ACF: Better Search: version: 4.3.1, author: Mateusz Gbiorczyk, Auto-updates disabled
Advanced Custom Fields PRO: version: 6.5.0.1, author: WP Engine, Auto-updates disabled
Broken Link Checker: version: 2.4.6, author: WPMU DEV, Auto-updates disabled
Category Order and Taxonomy Terms Order: version: 1.9, author: Nsp-Code, Auto-updates disabled
Code Snippets: version: 3.7.0, author: Code Snippets Pro, Auto-updates disabled
Contact Form 7: version: 6.1.1, author: Takayuki Miyoshi, Auto-updates disabled
Contact Form CFDB7: version: 1.3.2, author: Arshid, Auto-updates disabled
Duplicate Page: version: 4.5.5, author: mndpsingh287, Auto-updates disabled
Easy Updates Manager: version: 9.0.19, author: Easy Updates Manager Team, Auto-updates disabled
Otter – Page Builder Blocks & Extensions for Gutenberg: version: 3.1.2, author: ThemeIsle, Auto-updates disabled
Post Types Order: version: 2.3.7, author: Nsp Code, Auto-updates disabled
Rank Math SEO: version: 1.0.252.1, author: Rank Math SEO, Auto-updates disabled
Site Kit by Google: version: 1.161.0, author: Google, Auto-updates disabled
UpdraftPlus - Backup/Restore: version: 1.25.7, author: TeamUpdraft, DavidAnderson, Auto-updates disabled
Wordfence Security: version: 8.1.0, author: Wordfence, Auto-updates disabled
WP Downgrade | Specific Core Version: version: 1.2.6, author: Reisetiger, Auto-updates disabled
WP Mail SMTP: version: 4.6.0, author: WP Mail SMTP, Auto-updates disabled
WP Rocket: version: 3.18.3, author: WP Media, Auto-updates disabled
WP Sitemap Page: version: 1.9.5, author: Tony Archambeau, Auto-updates disabled

### wp-server ###

server_architecture: Linux 6.1.0-32-amd64 x86_64
httpd_software: Apache
php_version: 8.2.29 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_filesize: 2M
php_post_max_size: 8M
curl_version: 7.88.1 OpenSSL/3.0.17
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2025-09-09T19:45:28+00:00
utc-time: Tuesday, 09-Sep-25 19:45:28 UTC
server-time: 2025-09-09T19:45:26+00:00

### wp-database ###

extension: mysqli
server_version: 10.11.11-MariaDB-0+deb12u1
client_version: mysqlnd 8.2.29
max_allowed_packet: 67108864
max_connections: 151

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/salam-petrol/public_html/wp-content
WP_PLUGIN_DIR: /home/salam-petrol/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: true
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: true
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable
mu-plugins: writable
    Rakibuzzaman Siam

    1 month, 2 weeks ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    RankBot

    1 week, 5 days ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘issue in statistics’ is closed to new replies.