Hello,
Thank you for contacting Rank Math.
The last reply you have sent was not yet approved. I have approved it and you are now able to check it. You should receive a reply on that ticket in a moment.
I will now close this ticket.
Looking forward to helping you there. Thank you.
Hii,
I am still not able to see .
What I can see you can check the screenshot
https://prnt.sc/1s12rdl
Hello,
It seems that your account is under the Free version, and the ticket was created in the PRO section. Could you please share the email address you have used to purchase your account?
Looking forward to helping you.
Thank you.
Hii ,
Yes may be I have created the issue in free version and then selected it in pro version that’s why it happens.
But when I had troubleshoot I got the issue of saving the meta in both free version as well as in pro version. Its one of my client project so I don’t have a email id, but if necessary , then I will ask them.
Thanks.
Hello,
If you are having trouble with the metadata from the plugin please run through the following article and make sure that you are not experiencing one of the issues mentioned: https://rankmath.com/kb/meta-data-not-saving/
In case you can’t correctly identify the issue, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
I have shared temporary login of staging site which is having a same issue.
Please check and if you got the solution and please share a notes with us so that we can follow on live site.
Thank you.
Hello,
The routes used to save the metadata on your website are returning a 500 error.
These sorts of errors are usually server errors and as such we recommend that you get in touch with your hosting provider and ask if the following route is blocked on your website: https://www.staging2.nutriving.com/wp-json/rankmath/v1/updateMeta?_locale=user
Hope this helps solve your issues.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
