Hello,
We apologize for the issue you are facing with displaying the configured metadata on your Product Categories. When you enable the ‘Add SEO Controls’ option, it should allow you to customize the SEO settings for your product categories. However, if the metadata is not being pulled correctly, there could be a few reasons for this:
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Caching Issues: Sometimes, caching plugins can prevent changes from appearing immediately. Try clearing your site cache and browser cache to see if that resolves the issue.
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Theme Compatibility: Ensure that your theme is compatible with Rank Math and is set up to display the metadata correctly. Some themes may require additional configuration.
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Plugin Conflicts: There might be a conflict with another plugin that affects how metadata is displayed. You can try deactivating other plugins temporarily to see if that resolves the issue.
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Settings Review: Double-check that you have saved the changes in the term editor after configuring the metadata. Sometimes, unsaved changes can lead to such issues.
If none of these solutions work, we recommend replying to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.
Thank you for raising this concern!
Hello,
It seems like you’ve marked this ticket as resolved.
Can you please confirm if you still need our assistance with this issue or anything else?
Looking forward to hearing back from you.
Thank you.
Look, the problem has been solved! Thank you
Hello,
We’re glad that this issue has already been resolved.
If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.
Looking forward to helping you.
