Issue After Payment – Unable to Download Rank Math Pro Plugin

#1124159
  • Resolved Inmer Blanco

    1 month ago

    Rank Math free

    Hello, I purchased the Rank Math SEO Pro plugin, but after completing the payment via PayPal, I wasn’t redirected to any page to download or access the Pro version. The payment was successfully charged, but I never received the download link or access to the plugin.

    Could you please help me activate or access my Rank Math Pro account?

    Thank you in advance for your assistance

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 month ago

    Hello,

    We apologize for the issue you are facing with accessing your Rank Math Pro plugin after your payment. It seems that you may need to log into your Rank Math account to download the Pro version from your dashboard. If you do not see it available there, it’s possible that you upgraded to Pro using a different email address than the one you intended.

    In that case, please reply to this ticket with the email address you used for the purchase, and we can assist you further in merging accounts or changing the email connected to your Pro account.

    Thank you for raising this concern, and we look forward to resolving it for you!

    Sources:
    Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math

    Inmer Blanco

    1 month ago

    Rank Math free

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    Jeremy

    1 month ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Richard Cole

    1 month ago

    Rank Math free

    If your Rank Math Pro purchase went through but you didn’t get a download link, the first step is to log in to your Rank Math account at rankmath.com. Your purchase should appear under My Account → Downloads. If it doesn’t, contact Rank Math Support with your PayPal transaction ID—they can manually activate your Pro license and provide the plugin download link. Avoid using third-party download links, as your license is tied to your account.”

    Inmer Blanco

    1 month ago

    Rank Math free

    Hi, thanks for replying. How can I contact support? Because I logged into my account in the support section and this chat appeared.

    Adetayo

    1 month ago

    Hello,

    You are already in contact with Rank Math support. The previous response is from another user as this is an open forum.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    RankBot

    3 days, 14 hours ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Issue After Payment – Unable to Download Rank Math Pro Plugin’ is closed to new replies.