Issue after install

#849491
  • Resolved WePixel
    Rank Math free

    Just installed Rank Math on new site https://wepixel.us/ The site now has a short 1 second glitch, white background with ‘upgrade to pro banner’ hidden behind header on all pages of the site. This only shows when navigating between pages, and is very distracting and not wanted. How do I get rid of this? I have a screenshot but cant upload it here?

    I spent time configuring the plugin and can’t find how to make this issue stop.

    I have a screenshot but can’t upload it here?

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  • Hello,

    We apologize for the issue you are facing with the Rank Math plugin on your site. The glitch you described, where a white background with the ‘upgrade to pro’ banner appears briefly during page navigation, can indeed be distracting.

    Unfortunately, we don’t have specific information in our context about this particular issue. However, here are a few general suggestions that might help:

    1. Check for Conflicts: Sometimes, conflicts with other plugins or themes can cause display issues. Try deactivating other plugins one by one to see if the problem persists.

    2. Clear Cache: If you are using any caching plugins, clear the cache to ensure that the latest changes are reflected on your site.

    3. Custom CSS: If you’re comfortable with CSS, you might consider adding custom CSS to hide the banner if it is causing issues. You can add custom CSS in the WordPress Customizer under Appearance → Customize → Additional CSS.

    4. Contact Support: Since you mentioned that you have already configured the plugin and are still experiencing this issue, we recommend replying to this ticket. A human agent from the Rank Math Support team will be able to assist you further and provide a more tailored solution.

    Thank you for raising this concern, and we appreciate your patience as we work to resolve it!

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Issue after install’ is closed to new replies.