Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The issue seems to be related to a conflict with your installed plugins. The problem does not get reproduced in troubleshooting mode when you only have Rank Math and WooCommerce plugin activated.
Please perform the following steps to isolate the culprit: https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
Hi Michael,
Thank you for kindly reply. I did the trobuleshooting following the guide. I turned on plugin one by one. However, it seems that all plugins are working well in troubleshooting mode. Could you help me check again?
Best regards,
Lin
Hello,
Thank you for contacting Rank Math today.
The Health Check and troubleshooting plugin does not seem to work on your site. You will need to manually disable plugins to identify the one that is causing the conflict.
Looking forward to helping you. Thank you.
Hi Michael,
I did it, but still could not find the conflict. In addition, I found that the site works well if the function is disabled.
Hello,
Thank you for contacting Rank Math today.
Well that is a bit odd. Could I have your permission to manually disable plugins as I investigate further?
Looking forward to helping you. Thank you.
Hello,
Thank you for contacting Rank Math today and sorry for the delay.
I have deactivated and then reactivated your plugins and the issue does not seem to be reproduced anymore. Can you please test from your end?
Looking forward to helping you. Thank you.
Hi,
It looks great now. I think there is no problem.
Thank you for helping check the website.
Best regards,
Lin
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
