Hello,
We apologize for the issue you are facing with the double slash (//) in your site. This could potentially be caused by a conflict with another plugin or theme.
To check for conflicts, we recommend performing a quick conflict check on your website. Here’s a brief guide on how to do that:
- Backup Your Site: Before making any changes, ensure you have a complete backup of your entire site.
- Enable Troubleshooting Mode: You can enable the Troubleshooting mode to disable Rank Math temporarily and see if the double slash issue persists.
- Disable Other Plugins: If the issue is resolved after disabling Rank Math, try disabling other plugins one by one to identify which one might be causing the conflict.
For more detailed instructions, you can refer to our guide on checking plugin conflicts.
If you continue to experience issues after these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!
I talked with the hosting support center. They checked thoroughly. Everything is okay from their end. I have also checked other plugins. The problem originated in Rank Math. The double slash issue occurs after the domain name is from Rank Math. Can you please troubleshoot and solve the issue for me?
Hello,
Please share the error in Ahrefs so we can check further.
You can upload screenshots using this tool and add the link here.
Looking forward to helping you.
https://imgur.com/a/cMWkbs0 this is the screenshot. There are two issues. double slash and automatic 301 redirection.
Hello,
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
It appears the URL with a double slash was entered in the copyright line of your footer:
We look forward to hearing back from you.
Thanks.
Thanks a lot, IKe. Your help means a lot to me. I greatly appreciate your help. I am not an expert in the technical sector.
1) I have removed the extra slash from the copyright section. will it solve the issue?
2) Is there any duplicate issue for the // issue? if yes how i can remove the duplicate contents?
3) Can you please troubleshoot the site? I want to know if there is any more conflict, please? my site is on the Mediavine (journey) ad platform. I have almost lost more than half of my traffic.
3) You requested to forward a receipt from the fastspring.com. I know nothing about FastSpring.Com or any receipts
I am expecting a quick response. Again thanks a lot Ike.
Hello,
Do you have a Rank Math PRO subscription? we noticed the PRO plugin is activated on your site.
We only found a single occurrence of the URL with the double slash. It showed on multiple pages because the footer is replicated consistently across your site.
We believe this issue should be resolved after you have successfully corrected the URL.
We hope that helps.
Thanks.
Yes, I have pro subscription and the problem is solved last time a checked. Thanks lot Ike.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
