Hello,
Thank you for contacting Rank Math support and we apologize for the inconvenience.
To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We have been able to log in with the details provided in the sensitive data section.
We noticed you are using the Kadence Block plugins which have been observed to be causing issues with our Content Analysis API, and our developers are currently investigating the issue.
We have directed some of our users to report the issue to the Kadence support team so they can have it fixed.
As a result, we have a user who got the below reply from the Kadence support team (sharing it just for your reference).
We’re able to replicate the issue with both the current versions of Rank Math and Kadence Blocks. We’ve reported this to our team so they can be checked and fixed with a high priority.
We do not have an estimated release date for a fix but once we receive feedback from our developers, we’ll make sure to send you an update.
The issue doesn’t happen with the Kadence Blocks version 3.1.19. For a temporary fix, you could do the following:
1. Create a website backup.
2. Download the previous 3.1.19 version from this page (scroll down at the bottom-most part of the page)- https://wordpress.org/plugins/kadence-blocks/advanced/
3. Delete the current Kadence Blocks plugin on your website and install the 3.1.19 version
So a temporary solution is to revert to an old version of the plugin.
You can then wait for Kadence to release an update to fix the said issue permanently. Kadence already confirmed that they will release a new update of this fix soon.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Thank you.
Hello,
We want to inform you that the Kadence Blocks has released an update where the issue with our content analysis is resolved. https://www.kadencewp.com/kadence-blocks/changelog/
So, please try to update the plugin to the latest version and see if that resolves the issue.
Please don’t hesitate to let us know if you have any other questions.
Thank you.
I seen that last night and it fixed the issue. I appreciate your help.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
