Invoice / Reciept

#925839
  • Resolved Kevin

    1 year ago

    Rank Math pro

    Hello,

    We were recently charged for subscription to rank math, which is correct. However, the charge was made on an account that belongs to a previous co-worker, and I can’t find the reciept for accounting.

    Would appreciate if this reciept could be sent to me, and if possible, switch the account email to my mail.

    Thank you in advance.

Viewing 1 replies (of 1 total)
  • Princess

    1 year ago

    Hello,

    Thank you for getting in touch and we are sorry to hear about the issue you are facing.

    We have merged your accounts as requested to this account.

    You can see the invoice from here:
    https://rankmath.com/my-account/subscriptions/?tab=payments

    Please check on your end if everything is working as expected.

    Could you please follow the below steps?

    Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/

    Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help

    Step 3: Reconnect from the same page using the same account you used to make a purchase.

    Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    11 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Invoice / Reciept’ is closed to new replies.