Hello,
We apologize for the issue you are facing with downloading your Rank Math PRO invoice. It seems that there may be a problem with your subscription status, which is why you are unable to access your invoice.
To resolve this, we recommend that you log into your Rank Math account and check the Subscriptions section. If your PRO subscription is not visible there, it’s possible that you may have used a different email address for the purchase.
If you still cannot find your subscription or download the invoice, please reply to this ticket with the details of your purchase, including the email address used for the purchase and any relevant screenshots of the payment confirmation. A human agent from our support team will then assist you further in resolving this issue.
Thank you for bringing this to our attention, and we appreciate your patience as we work to help you access your invoice.
Dear Rank Math Team,
The purchase was made using the email address v********************@h**********. Below are the transaction details:
Payment made to: Bright Market LLC dba FastSpring
Date: August 10, 2024, 19:27:58 CEST
Transaction Reference: 63P04726L9868593C
Gross Amount: $ -304.77 USD
Transaction Status: Completed
Reference: Invoice agreement B-5KV32970YG817114M
Reason: Invoice agreement
Shipping Address: No postal address registered
Transaction Activity:
Date: August 10, 2024
Authorization for Bright Market LLC dba FastSpring: $ -304.77 USD
Order Details:
Product Reference: Rank Math Business (1) – $ 251.88 USD
Product Reference: Content AI Creator (1) – $ 0.00 USD
Total Purchase Amount: $ 251.88 USD
VAT: $ 52.89 USD
Gross Amount: $ -304.77 USD
Currency Conversion Details: € 291.06 EUR = $ 304.77 USD (Rate: 1.0471)
Payment Details:
Payment Method: Bank Account, ING Bank NV ending in x-4887
Amount: € -291.06 EUR
If you need further information, please let me know. I appreciate your assistance in helping me access the invoice.
Best regards,
Bogdan Wasilewski
Hello,
Thank you for contacting Rank Math support.
The account you used to make this purchase is different from this ticket account, which would explain why you’re unable to access your subscription.
We can help merge the both account if you want, just share the email address for the both account and let us know which email you’d like to continue using as your main account email.
Thank you for choosing Rank Math
I would like to ask you to merge both accounts. My email addresses are;
b*************@h*********
v********************@h**********
Hello,
Please tell us the preferred email address you will like to use.
Please share the email ID in the below format:
Make this email primary: { preferred primary email here }
Discard this email: { email to be discarded here }
Once we receive your confirmation, we will merge the accounts.
We look forward to hearing from you.
Thank you.
Make this email primary: v********************@h**********
Discard this email: b*************@h*********
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
