Invoice contains wrong country

#433277
  • Resolved Susanne Schluckebier

    3 years, 6 months ago

    Rank Math pro

    Hi,

    I just bought RankMath Pro. The invoice automatically registered the country I am in right now (Mozambique) on the invoice, but my company to which the invoice should go is located in Germany not here in Mozambique.

    What can I do? I need the invoice to state the correct country and ideally the address (see sensitive data) as well:

    Thanks for your help.

    Moritz Gekeler

Viewing 1 replies (of 1 total)
  • Reinelle

    3 years, 6 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    If you need to update any information on your invoice or payment information you may need to get in touch with our payment provider through this contact form:
    https://fastspring.com/consumer-support-form/

    You can select the “Billing Information” radio button on the FastSpring support page. Here’s a link for more information:
    https://rankmath.com/kb/manage-invoices/#how-to-update-your-invoice

    I hope that helps.

    Thank you.

    RankBot

    3 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Invoice contains wrong country’ is closed to new replies.