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invoice and vat

#182172

Resolved Sharki
3 years, 7 months ago

Rank Math pro

Hello
I was trying to take the premium but I saw that he charges me the VAT.
this is not correct because my company is based in the Canary Islands which are VAT exempt even if they are Spanish.

here you can find the regulatory references: (Available at: http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32006L0112)

how can we do?

thank you
Francis

Viewing 1 replies (of 1 total)

Jeremy
3 years, 7 months ago

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Please contact FastSpring (our payment processor) to get a refund on your taxes:
https://fastspring.com/question-a-charge/#vat-tax-questions ( Request Tax or VAT Refund )

Thank you, and please don’t hesitate to contact us anytime if you need further assistance.

RankBot
3 years, 6 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘invoice and vat’ is closed to new replies.