Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please share the email address where you received the notification about the renewal so we can locate your account and issue a refund?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
