Invoice

#844602
  • Resolved The Web Hound

    1 month, 2 weeks ago

    Rank Math business

    I have bought RankMath Pro but cannot see the invoice in my admin panel.

    Also, my admin on my website still shows the green “Free” button at the top of the page.

    I have received an email from you confirming my purchase so has the purchase been made through a different account?

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 month, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with your Rank Math PRO purchase and the invoice visibility. It seems that you may have upgraded to PRO using a different email address than the one associated with your current Rank Math account.

    To resolve this, please log into your Rank Math account and check the Subscriptions section to see if your invoice is available there. You can find all your invoices under the Invoices tab.

    Subscriptions tab in Rank Math account area

    If you still cannot find your invoice or if the purchase was made through a different account, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan. You can do this by opening a ticket in the Rank Math Support Forum.

    In your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your PRO account and assist you further.

    Thank you for raising this concern, and we appreciate your patience as we work to resolve it!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Rakibuzzaman Siam

    1 month, 2 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Thank you.

    The Web Hound

    1 month, 2 weeks ago

    Rank Math business

    Hi Rakibuzzaman

    I bought the RankMath Pro using m***@t************* and this was the email address that the confirmation email came to.

    It also looks as though my account uses the same email address.

    Princess

    1 month, 1 week ago

    Hello,

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    You can also share the last 4 digits of your card along with the last name where you see the FastSpring charge in the sensitive data section.

    We really look forward to hearing back from you. Thank you.

    RankBot

    1 week, 6 days ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Invoice’ is closed to new replies.