Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience this may have caused.
“Internal Server Error” is usually caused due to server misconfiguration or other server issues.
Could you please get in touch with your web host and ensure that the ModSecurity is disabled or they are not blocking any process of the plugin?
Disabling ModSecurity should fix the issue.
If the issue persists, please share the error log with us:
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Looking forward to helping you.
Hi Sharmin,
I had the same problem as Naushaba.
However, Disabling ModSecurity is not an option for security reasons.
How we can configure the plugin to work with Rank Math?
Hello,
@Camila Apologies for any inconvenience about this issue.
In this case, please try whitelisting these Rank Math routes for troubleshooting:
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/saveModule
You can get in touch with your web host for assistance with that.
If the issue still persists, please check if this is caused by a conflicting plugin/theme on your site by following the steps in this link:
https://rankmath.com/kb/check-plugin-conflicts/
I hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
