Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
If this is happening also with our external SEO Analyzer it’s a clear indication that something on your website is blocking access to our servers.
In terms of allowing Rank Math, here’s the information you need to whitelist:
- IP
134.90.148.114
- user-agent
RankMathChecker/2.0.0; https://rankmath.com
Hope this helps solve your issues.
Don’t hesitate to get in touch if you have any other questions.
Thank a lot for your answer but nothing changes.
I checked my site access, plugins, etc. but the result it’s always the same.
There’s a way to enable a debug for this function?
Hello,
Please share your website URL here so we can further check the issue from our end.
Looking forward to helping you on this one.
Thank you.
Hello,
I checked your site with our External SEO Analyzer and the analysis is working fine:
Please navigate to WP Dashboard > Rank Math > Status & Tools > Database Tools and Clear the SEO Analysis Data and Remove Rank Math Transients.
Once done, run the analysis again and it should work fine.
Let us know how that goes. Looking forward to your update.
If you retry the percentage completation will not reach 100% and the result will remain the same of the latest scan.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Do you have any news about my issue?
Thanks a lot and best regards.
Hello,
I can check that the SEO Analysis is working fine. https://i.rankmath.com/PF5z2X
If there are no changes to the analysis then it loads quickly and that’s why you don’t see it go to 100%. If you have made any changes then please navigate to WP Dashboard > Rank Math > Status & Tools > Database Tools and Clear SEO Analysis Data.
Once done, run the SEO analysis again and it should be updated. If it doesn’t then please share the changes that you have made.
Looking forward to helping you.
Thanks.
I didn’t change anything.
No, is not working fine.
I have registerd a video but I don’t know where to upload it.
Hello,
As mentioned before if there are no big changes made to the homepage/site then the SEO analysis loads fast and the percentage bar doesn’t finish loading. You can try following the steps mentioned in my previous reply to clear the SEO analysis data and start a fresh analysis: Please navigate to WP Dashboard > Rank Math > Status & Tools > Database Tools and Clear SEO Analysis Data and Remove Rank Math Transients.
Once done, run the SEO analysis again and it should be updated. And our plugin uses an external script for that snapshot (thum.io) and they usually update screenshots after a couple of weeks thus, it could be that the snapshot is still being cached.
Let us know how that goes. Looking forward to helping you.
Is not working. I have uploaded another video.
I write the url in Sensitive data.
Thanks a lot.
I have installed a new fresh stite with only RankMath plugin.
The beahviour is exatly the same as I described before.
I wrote in sensitive data session how to access to this fresh site.
Thnks a lot and best regards.
Hello,
It seems like the Clear SEO Analysis option is not working on your site. I have forwarded this to the devs and will get back to you soon with an update. Please keep the logins of your main site active.
Looking forward to helping you.
Thanks.
