Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let us know if you find the culprit.
Looking forward to helping you.
hello ,
I already use the DIVI theme and it has the safe mode that disables all the plugins for the administrator. I did it and the same problem remain. I talk with the Divi support they told me from their side, they don’t see this problem , so it s related with the SEO plugin. what should I do now ?
thank you
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Have you tried disabling Rank Math and check if the issue is still there?
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello;
Done. Please I noticed another issue in the 404 redirections. I find some weird stuff like script wp / theme wp ……
thank you
Please don’t disable the plugins that will impact my website… there is a safe mode in the Divi theme support that disable all the plugins for the administrator.
thanks
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have checked your posts and they seem to be fine. Would you mind sharing a link the affected posts.
Please share the script wp / theme wp on the 404 also and steps to reproduce them so we can help further.
Looking forward to helping you. Thank you.
Hi Oulad,
I am sorry but there is no option to show you where those links are coming from.
With that being said, there are existing feature requests, so I’ve added your vote to our internal suggestions lists. If your suggestions are something that we’re able to introduce, I’ll be sure to let you know.
