Hello,
Thank you for contacting Rank Math today, and we apologize for any inconvenience this may have caused.
500 errors are usually caused due to server misconfiguration or other server issues.
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debug mode in WordPress to get the error log
https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/
Or you can ask your web host and they should be able to help you locate the log files.
Please also ask if your website’s PHP values are not too low to handle the processes. Here’s a list of recommended PHP values for your reference:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
I hope this information is helpful, and please do not hesitate to contact us if you require any additional support.
Thank you.
Hello, I just had my web host support walk me through adding these settings, which I did and I am still getting an internal error message telling me to contact my webmaster of my site like below:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at w********@s*********************** to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Hello,
Could you please share the server log error with us so we can further identify what’s causing the issue?
You may ask for the logs from your hosting provider.
Looking forward to helping you with this one. Thank you.
I think they are looking at the server logs now and have identified some things. If they can’t get it worked out I will send them over
It has been fixed. Thank you
Hello,
We are glad that your issue has been resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
