Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I tried activating Rank Math to test if the “Update” button in Elementor editor will turn green once you visit the page editor even without changing anything. Upon testing, I can’t seem to replicate the issue you are having as you can see in my video screencast I inserted in the Sensitive Data section.
Are there any steps to replicate it? Please share if there are any.
Looking forward to helping you with this one. Thank you.
I have no idea how I am supposed to watch your uploaded video, but I included one here for you…. https://birchandoak.notion.site/Rankmath-b8eaf1a67dbc4f22a4ede52f69756445
I have no idea how I am supposed to watch your uploaded video, but I included one here for you….
I added a video. Not sure what you looked at but it is pretty straightforward. Also I cannot see your video. How do I watch that?
Hello,
If you are talking about the button turning green, this is because you have elements live updating on the website and that triggers our integration with Elementor to enable the button to save the page.
This is the default behavior in our integration with Elementor as we need to keep track of changes on the page constantly.
I have checked all of your pages which are edited by Elementor Page builder has a Calendly widget that is updating continuously(Location Time). That is why the Elementor’s update button remains green.
I have created a test page with Elementor and the issue no more exists. You can check it from your end.
Looking forward to your update. Don’t hesitate to get in touch if you have any other questions.
Thank you.
This is not correct. I removed Calendly fro mthis page https://birchandoak.net/business-ops/ And still have the same problem.
Hello,
I have no idea how I am supposed to watch your uploaded video
If you can’t see the bottom part of the video, you can just hover out your mouse and you should be able to see the bottom part of the video.
With that said, I created a GIF video instead so you can see how I tried replicating the issue but the Update button isn’t turning green when I visit the homepage’s Elementor editor. Please check the Sensitive Data section.
Can you try a different browser and see if you are still seeing the issue from your end?
Looking forward to helping you.
Ummmmm I am on chrome, the most used browser in the world. So hint hint that might be one you guys want to focus on first.
And I have no idea what you are talking about becasue the last person told me it was the calendly widget causing the problem. I removed that on one page and still have the same problem.
So you told me it was Calendly, and it is not, Now you are using different browsers to try to show me it works, LOL
Hello,
When you have elements like slides or any other animations that are triggered on the page our plugin detects those and turns the button green inside the Elementor page builder.
This was done because previously to save the SEO data you would need first to make a change on the actual page and that was not a very good experience so we switched to this detection method which is a better implementation than it was before.
At the moment this is the way we decided to do it and if there are improvements in the future that can be made about this we’ll do it.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
