Instant indexing causing error 500

#1108381
  • Mallaury TOURTOIS-SCHLICK

    1 month ago

    Rank Math free

    Hello,

    I’m encountering a 500 Internal Server Error whenever I try to publish a page. Here’s what I’ve tested and found:

    What I did

    – Reviewed similar tickets describing the same error.

    – Checked server-side logs/config — no issues found.

    – Deactivated all WordPress plugins — the error disappeared.

    – Reactivated only Rank Math, Elementor, and Elementor Pro — the error returned.

    – In Rank Math, deactivated all modules, then reactivated them one by one — the error reappears only when Instant Indexing is enabled.

    – Reactivated all my plugins with Instant Indexing disabled — publishing works normally.

    Current status

    Site is functioning and pages publish correctly with Instant Indexing turned off.

    Enabling Instant Indexing immediately brings back the 500 error.

    Request for help

    – Why would the Instant Indexing module trigger a 500 error?

    – What should I check next (e.g., compatibility, API keys, server requirements, logs)?

    – Are there known conflicts or patches for this module?

    – Any recommended steps to safely use Instant Indexing without causing errors?

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 month ago

    Hello,

    We apologize for the issue you are facing with the 500 Internal Server Error when trying to use the Instant Indexing module in Rank Math. This error typically indicates a server-side issue that prevents Googlebot from accessing your page.

    Here are some steps you can take to troubleshoot and potentially resolve this issue:

    1. Review Server Logs: Since you’ve already checked the server-side logs, ensure that you are looking for any specific error codes related to the 500 error (like 502 or 503) that might give more insight into the problem.

    2. Check for Overload Signs: Look for signs of server overload, such as slow response times or high CPU usage, which could be triggered by the Instant Indexing module.

    3. Verify Settings: Ensure that your server settings, including PHP version and memory limits, are compatible with Rank Math and its modules. You can refer to our guide on updating PHP version in WordPress for more information.

    4. Contact Hosting Provider: If the issue persists, it may be beneficial to reach out to your hosting provider for support. They can help identify if there are any server configurations or limitations causing the error when Instant Indexing is enabled.

    5. Compatibility Checks: Ensure that your version of Rank Math is up to date and check if there are any known compatibility issues with Elementor or other plugins you are using. Sometimes, plugin conflicts can lead to unexpected errors.

    6. API Keys: Double-check that your API keys for any services used by the Instant Indexing module are correctly configured and have not been regenerated without updating them in Rank Math.

    7. Known Conflicts or Patches: While there may not be specific patches available, keeping all plugins updated and checking the Rank Math changelog for any recent fixes related to Instant Indexing can be helpful.

    If you continue to experience issues after trying these steps, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we hope to help you resolve it soon!

    Sources:
    How to Fix Indexing Issues in Google Search Console » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Rakibuzzaman Siam

    4 weeks, 1 day ago

    Hello,

    We apologize for any inconvenience that might have been caused due to that.

    We are not able to find any Rank Math or Instant Indexing-related errors in the error log you’ve shared.

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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