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hi there i was going to install instant index plugin for my site but once i clicked activated
there is an error, i contacted my server and they told me i should contact you.
this is what they said:
“Yes, I see that the site is showing an error, could you please give me permission to deactivate the plugin, so I can troubleshoot the site?
in order to deactivate the plugin, I have renamed its’ folder from fast-indexing-api to fast-indexing-api-s and now the site is loading on my end.
From the error logs, I noticed that the plugin was causing issues, my advise would be if you’d like to continue using the plugin is to contact the plugin developers with the error I’m going to provide you with so they could resolve it or advise on what has to be done on our end so it can be resolved.”
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Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please install the latest version of the Instant Indexing plugin and see if that fixes the issue.
https://wordpress.org/plugins/fast-indexing-api/If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘instant index causes error’ is closed to new replies.