Installing plugin caused site to be down

#531877
  • Resolved Jason Trout
    Rank Math free

    I just installed the plugin and started to set up. Now my site is down and cannot access my site or the wp admin panel. How do I resolve? And why did this happen? How can I prevent it from happening again? Use another SEO plugin?

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  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    When a fatal error like this happens the website logs the error and sends it via email and also adds it to the server log.

    Could you please share that error log with the fatal error so we can check exactly where the plugin is failing and advise the next steps?

    As far as other questions are concerned, once we are able to find the actual reason for this error, we can advise you the further steps. Rank Math provides more feature in the FREE version as compared to other SEO plugin, so please allow us to know what exactly went wrong and we’re sure you’ll love our plugin once you start using it.

    Looking forward to hearing back from you.​​

    Thank you

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Installing plugin caused site to be down’ is closed to new replies.