Hello,
We apologize for the persistent database error you are facing after installing Rank Math. Since you’ve already checked the troubleshooting items, here are a few additional steps you can take:
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Check Your Database Login Credentials: Ensure that the database login credentials in your wp-config.php file are correct. This file is usually located at the root of your WordPress site.
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Repairing Corrupt Database: If your database might be corrupted, you can refer to our troubleshooting guide for further assistance.
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Issues With Your Database Server: If the above steps do not resolve the issue, it may be worth checking with your hosting provider to see if there are any issues on their end.
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Corrupted Plugin or Themes: Sometimes, a plugin or theme can cause conflicts. You might want to deactivate other plugins temporarily to see if that resolves the issue.
If you continue to experience problems, please reply to this ticket with your site URL and any specific error messages you are seeing. A human agent from our support team will then be able to assist you further.
Thank you for your patience, and we look forward to helping you resolve this issue!
Sources:
How to Fix the Error Establishing a Database Connection in WordPress » Rank Math
WordPress Database Error Commands Out of Sync; You Can’t Run This Command Now » Rank Math
More information here from our webperson.
The site is properly configured, and there are no errors or corrupted tables (tested). We’re not restoring the last backup as we made a bunch of other changes today. Additionally, disabling rankmath plugin will resolve the database error which doesn’t appear to be causing any issues with the site.
Hello,
Thank you for contacting Rank Math support,
You can share screenshots with us using this tool: https://imgur.com/upload
You must have received an email from WordPress with the details about the error. Please share it with us here so we can check and assist you further.
If you haven’t received the email with the error code, you can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.
Having an error log will help us determine what is causing the critical error on your website.
You can trigger the error again so the log will be updated.
You can use a tool like Dropbox/Pastebin to upload the log files and share the generated links here.
We look forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
