Installed Rank Math but no data showing

#1021729
  • Resolved Rochelle Haug
    Rank Math free

    Hello, I installed the plug-in for Rank Math SEO (free version) and connected it to my Google Console per the Wizard set-up. However, it is not receiving any data, and I am unsure why. In my Rank Math account, it says it is connected. I tried reconnecting to Google Console – both boxes are green, showing a proper connection. But there is no data and I got a report emailed and it said “Uh oh, it seems that there are no stats to show right now.

    If you can see the site data in your Search Console and Analytics accounts, but not here, then try reconnecting your account and make sure that the correct properties are selected in the Analytics Settings.” Where would I see this data in the Search Console? I’m brand new to SEO and Analytics, so I’m flailing here. Thanks for your help!

Viewing 13 replies - 1 through 13 (of 13 total)
  • Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please refer to this guide to help you with your issue: https://rankmath.com/kb/delete-old-analytics-data/

    If that doesn’t help, follow the steps below to create a troubleshooting log so that we can check the issue further:

    Step #1.
    First, add the following filter to your website:

    add_filter( 'rank_math/analytics/log_response', '__return_true' );

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    Step #2.
    After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending:

    If in your case, you do not see the Scheduled Actions menu, then you can try visiting the following URL:

    https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

    Ensure that you replace yourdomain.com with your own domain in the above link.

    Rank Math support

    Step #3.
    When some actions have completed running, please check the Analytics log under /wp-content/uploads/rank-math and share that with us.

    You can use a tool like Dropbox/Pastebin for debug log files and share the generated links here.

    Looking forward to helping you.

    Rochelle Haug
    Rank Math free

    I’m just writing to follow up on the status of this request. I appreciate your attention to this issue that I am having with Rank Math installation.

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Rochelle Haug
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Rochelle Haug
    Rank Math free

    Hi, Rank Math,

    Just following up for a status update on this request. I want to make sure the data is connected appropriately before doing any more SEO keyword work, so I’m kind of stuck until this gets fixed. Thanks for your attention to this matter.

    Kind regards,
    Rochelle Haug

    Hello,

    The Rank Math is properly connected with your Google accounts, however, there are no data shown on the dashboard.

    In this case, please share screenshots of the data from your Google Search Console for the last 30 days so that we can compare it with the data coming through in the Analytics module.

    You can use an image-sharing tool like https://imgur.com/upload to share the screenshot with us.

    Looking forward to helping you.

    Thank you.

    Rochelle Haug
    Rank Math free

    Adetayo (or other support staff),

    Which data in the Google Console do you need the screenshot of? I’m new to Analytics and SEO and there is a lot of data and reports in Google Analytics – what data points do you key in on for your plug-in?

    Hello,

    Please check the performance tab of your Google Search Console: https://search.google.com/search-console/welcome and share the screenshot of the data from GSC for the last 30 days similar to what is in the example below:

    We look forward to hearing from you.

    Thank you.

    Rochelle Haug
    Rank Math free

    Thanks!

    Here is the link to the screenshot for BibleSpot: https://imgur.com/a/S1JuYsz. I configured Google Analytics at roughly the same time I installed Rank Math, so it hasn’t quite been a month yet.

    Kind regards,
    Rochelle

    Were we able to determine if everything is set up properly after viewing my Google Analytics screenshot? Perhaps there isn’t enough data points yet to register on your reporting in WordPress. If everything is configured correctly, then I’ll focus on SEO keywords. I just didn’t want to do a lot of work that gets lost if it’s not configured properly.

    Thanks again for your help with this matter!

    Hello,

    The sample data from Google is very limited at the moment.

    If the sample data is very small, due to sampling issues, the data might not be able to be imported into our Analytics module, thus, you are not seeing the graph in the analytics page of our plugin.

    We suggest giving it some time for your website to gain more stats and Rank Math will eventually import the data to the analytics page and display the data.

    Hope that helps.

    Thank you, Jeremy! That is helpful to know. 🙂

    Kind regards,
    Rochelle

    Hello,

    We are glad we could address your concern.

    Please feel free to create a new forum topic if you do have another question in the future.

    It will be our pleasure to assist you again.

    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)

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