Installed R.M yesterday and now have Plugin Issues

#14815
  • Resolved Graeme Cooke

    5 years, 3 months ago

    Rank Math pro

    I installed Rank Math yesterday and like many, I am facing some teething issues. I am sure this issue will not be too difficult to assist with.

    I have two plugins that are associated with the website that I use for SEO boosting.

    1. Blog Designer Pack
    2. Essential Grid

    In Blog designer pack I can input all SEO data via the plugin no problem

    In Essential grid, I can’t input any data and the plugin has even stopped me from adding tags.

    This seems weird as the plugin was fine before I installed Rank Math

    Please

Viewing 6 replies - 1 through 6 (of 6 total)
  • Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    It is not recommended to run more than one SEO plugin on the same site. Would you mind letting us know if there are any JavaScript errors reported when you inspect the tag page via your browser’s developer options?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Graeme Cooke

    5 years, 3 months ago

    Rank Math pro

    Hello Micheal,

    I am not using two SEO plugins. I have two plugins that I use for SEO support via content. They are not SEO plugins.

    I only use Rank Math as my SEO plugin.

    Sadly I would not know where or how to look for errors in the inspection page.

    All I know is that prior to the install of rank math I could input tags and have SEO option input at the bottom of the page.

    Now I cant. Its weird.

    Graeme Cooke

    5 years, 3 months ago

    Rank Math pro

    By the way if I use The Essential SEO the SEO options are available. If I change to Rank Math the features are not available.

    Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    Thanks for getting back to us.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Graeme Cooke

    5 years, 3 months ago

    Rank Math pro

    Hi Michael

    Thank you for the follow-up. I have now fixed this issue thanks. Appreciate the support.

    Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    Thanks for getting back to us.

    I am glad that this issue is now resolved 🙂

    Feel free to contact us for any other questions, comments or suggestions.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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