Hello,
Thank you for contacting us and we regret the inconvenience caused.
Could you please share the email ID you used during the purchase of Rank Math PRO? You can add the email ID in the sensitive data section of this ticket.
To fix the issue, you can head over to the WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math PRO account.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Can you please share the last 4 digits of your card or the full name you used while making a purchase? Kindly add the information in the designated sensitive data section of your first post.
We’d be happy to look into it more for you and determine which account you used to make the purchase.
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It looks like the purchase was made from your account linked to email ID mentioned in the Sensitive data section.
You can log in using that ID at https://rankmath.com/my-account/
Alternatively, you can reset your password from the same page as well.
We can also merge your accounts if you prefer. We just need your preferred email ID for that and we will keep only that one active. For your reference, the account you used to open this ticket is mentioned in the sensitive data section as well.
Once you are logged in, please check this guide on how to activate your PRO license on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps and do let us know if you want us to proceed with the account merge.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
