installation error - Support

Resolved Ahmad
5 years, 1 month ago

Rank Math free

Hi
Today I decided to install your plugin.
I used to use the yoast plugin.
But now when I installed the rank plugin, I encountered the following error.

There has been a critical error on your website. Please check your site admin email inbox for instructions.

I disabled all site plugins but the problem was not resolved.
It looks like your plugin has been updated for 5 hours.
Original Persian WordPress is installed. No plugin.
Could it be because my WP lang is Persian (fa-ir)?
…………………………………..
Your plugin is becoming very popular.
Thank you for your help

Viewing 6 replies - 1 through 6 (of 6 total)

Jeremy
5 years, 1 month ago

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

I apologize for the issue you are facing.

Can you please send a screenshot or a video screenshot of the error you are seeing so that we can point out the cause of this issue? You may use this handy tool Loom to record your clip. https://www.loom.com/

Also, make sure you are installing the latest version of Rank Math Free: https://wordpress.org/plugins/seo-by-rank-math/

We are looking forward to helping you.

Ahmad
5 years, 1 month ago

Rank Math free

Hello again
And thanks for your reply
I installed the Rank plugin on another host with similar conditions.
Plugin installed well.
There seems to be a problem with my database.
I will send the error report in the next post. (Error_log file in WordPress)
tnx again

Ahmad
5 years, 1 month ago

Rank Math free

[09-Jan-2021 09:57:43 UTC] WordPress database error Table ‘pakhshek_k4f4sh4.bk_actionscheduler_actions’ doesn’t exist for query SELECT a.action_id FROM bk_actionscheduler_actions a WHERE a.hook=’action_scheduler/migration_hook’ AND a.status=’in-progress’ ORDER BY scheduled_date_gmt DESC LIMIT 1 made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, Action_Scheduler\Migration\Controller->schedule_migration, Action_Scheduler\Migration\Scheduler->is_migration_scheduled, as_next_scheduled_action, ActionScheduler_HybridStore->find_action, ActionScheduler_DBStore->find_action

[09-Jan-2021 09:57:43 UTC] WordPress database error Table ‘pakhshek_k4f4sh4.bk_actionscheduler_actions’ doesn’t exist for query SELECT a.action_id FROM bk_actionscheduler_actions a WHERE a.hook=’action_scheduler/migration_hook’ AND a.status=’pending’ ORDER BY scheduled_date_gmt ASC LIMIT 1 made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, Action_Scheduler\Migration\Controller->schedule_migration, Action_Scheduler\Migration\Scheduler->is_migration_scheduled, as_next_scheduled_action, ActionScheduler_HybridStore->find_action, ActionScheduler_DBStore->find_action

[09-Jan-2021 09:57:43 UTC] WordPress database error Table ‘pakhshek_k4f4sh4.bk_actionscheduler_actions’ doesn’t exist for query SELECT a.action_id FROM bk_actionscheduler_actions a WHERE a.hook=’action_scheduler/migration_hook’ AND a.status=’in-progress’ ORDER BY scheduled_date_gmt DESC LIMIT 1 made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, Action_Scheduler\Migration\Controller->schedule_migration, Action_Scheduler\Migration\Scheduler->schedule_migration, as_next_scheduled_action, ActionScheduler_HybridStore->find_action, ActionScheduler_DBStore->find_action

[09-Jan-2021 09:57:43 UTC] WordPress database error Table ‘pakhshek_k4f4sh4.bk_actionscheduler_actions’ doesn’t exist for query SELECT a.action_id FROM bk_actionscheduler_actions a WHERE a.hook=’action_scheduler/migration_hook’ AND a.status=’pending’ ORDER BY scheduled_date_gmt ASC LIMIT 1 made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, Action_Scheduler\Migration\Controller->schedule_migration, Action_Scheduler\Migration\Scheduler->schedule_migration, as_next_scheduled_action, ActionScheduler_HybridStore->find_action, ActionScheduler_DBStore->find_action

[09-Jan-2021 09:57:43 UTC] WordPress database error Table ‘pakhshek_k4f4sh4.bk_actionscheduler_groups’ doesn’t exist for query SELECT group_id FROM bk_actionscheduler_groups WHERE slug=’action-scheduler-migration’ made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, Action_Scheduler\Migration\Controller->schedule_migration, Action_Scheduler\Migration\Scheduler->schedule_migration, as_schedule_single_action, ActionScheduler_ActionFactory->single, ActionScheduler_ActionFactory->store, ActionScheduler_HybridStore->save_action, ActionScheduler_DBStoreMigrator->save_action, ActionScheduler_DBStore->save_action, ActionScheduler_DBStore->get_group_id

[09-Jan-2021 09:57:43 UTC] WordPress database error Table ‘pakhshek_k4f4sh4.bk_actionscheduler_groups’ doesn’t exist for query SHOW FULL COLUMNS FROM bk_actionscheduler_groups made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, Action_Scheduler\Migration\Controller->schedule_migration, Action_Scheduler\Migration\Scheduler->schedule_migration, as_schedule_single_action, ActionScheduler_ActionFactory->single, ActionScheduler_ActionFactory->store, ActionScheduler_HybridStore->save_action, ActionScheduler_DBStoreMigrator->save_action, ActionScheduler_DBStore->save_action, ActionScheduler_DBStore->get_group_id, ActionScheduler_DBStore->create_group

[09-Jan-2021 09:57:43 UTC] WordPress database error Table ‘pakhshek_k4f4sh4.bk_actionscheduler_actions’ doesn’t exist for query SHOW FULL COLUMNS FROM bk_actionscheduler_actions made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, Action_Scheduler\Migration\Controller->schedule_migration, Action_Scheduler\Migration\Scheduler->schedule_migration, as_schedule_single_action, ActionScheduler_ActionFactory->single, ActionScheduler_ActionFactory->store, ActionScheduler_HybridStore->save_action, ActionScheduler_DBStoreMigrator->save_action, ActionScheduler_DBStore->save_action

[09-Jan-2021 09:57:43 UTC] PHP Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Table ‘pakhshek_k4f4sh4.bk_actionscheduler_actions’ doesn’t exist in /home/pakhshek/public_html/mydomain.com/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44
Stack trace:

#0 /home/pakhshek/public_html/mydomain.com/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL)

#1 /home/pakhshek/public_html/mydomain.com/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action))

#2 /home/pakhshek/public_html/mydomain.com/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->store(Object(ActionSche in /home/pakhshek/public_html/mydomain.com/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44

Reinelle
5 years, 1 month ago

Hello,

Thank you for that additional information.

It seems like new tables are not getting created in the Database, or some old plugin has left an incorrect entry.

1. Please follow these steps to fix the issue:
https://rankmath.com/kb/fatal-error-after-1-0-49-update/

2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

Here’s a video screencast:
https://i.rankmath.com/KStFug

For the issue with the database, please re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.

I hope that helps. Thank you, and looking forward to your update.

Ahmad
5 years, 1 month ago

Rank Math free

Hi
Thank you very much
The problem was solved by all of you and especially the last reply.
This was my testing site. To make changes before applying to the main site.
I’m very happy that I can now use the powerful rank math plugin.
And if this page remains, I want to share the link in a forum.
https://support.rankmath.com/ticket/installation-error/
thanks again
Good luck all

Reinelle
5 years, 1 month ago

Hello,

We are super happy that the issue is already resolved. No worries, this ticket will be accessible anytime for your reference. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘installation error’ is closed to new replies.