Installation disappears automatically

#165603
  • Resolved Thai Anh
    Rank Math free

    I know how the error happened. But it usually happens within the past 1 month.

    General installation now
    1/ Links
    2/ Breadcrumbs
    3/ Webmaster Tools
    4/ Image
    5/ Redirection

    Previous setting data will disappear automatically.

    Today it repeats again. Can someone help me?

    Please reply here @Anas. Old case I accidentally switched to PRO mode and did not have permission to view it

Viewing 8 replies - 16 through 23 (of 23 total)
  • Hello,

    Upon checking the settings you mentioned on your website, it seems that their settings are set correctly according to the list you gave. Except for the Analytics settings, you mentioned null for them, do you mean not to use them?

    Please try saving your settings using another browser and see if you can permanently save the settings.

    We are looking forward to helping you.

    I do not know what you’re talking about.

    I have listed the settings that are saved. They are changed to default every day

    Hello,

    Thank you for the follow-up, and sorry for the delay.

    At the moment, those options are showing correctly and the Webmaster Tools have values. We will monitor these options and raised this issue to our dev team for further investigation. We really appreciate your kind patience regarding this matter.

    Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.

    Thank you.

    Hello,

    We just checked and the settings are still at their correct values. Can you please check from your end as well?

    I had to manually configure them yesterday. I will follow up more

    Hello,

    Thank you for the update.

    I’ve checked your settings today, and the correct values are still saved. Could you please confirm if they are already getting saved correctly?

    Thank you, and looking forward to your update.

    Looks like it has stabilized. I didn’t have to reconfigure for 2 days.

    Hello,

    Thank you for the update.

    We are glad that your settings are being saved now correctly.

    Please don’t hesitate to contact us anytime if this issue happens again or if you have any concerns so we can assist you further.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 16 through 23 (of 23 total)

The ticket ‘Installation disappears automatically’ is closed to new replies.