Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Have you cleared your database recently?
The Rankmath configurations are stored in the database and re-installing the plugin would not delete the previous settings.
If you have not deleted anything from the database, could you please check the error log, if there are any errors related to Rank Math?
Looking forward to helping you.
I checked. There are no errors in RankMath related error_log.
No changes to my Database.
The above installation failure occurs once a day.
Hello,
Thank you for the update, and sorry for the delay.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Thank you, and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for that additional information, and sorry for the delay.
I’ve already passed this issue to our dev team for further investigation and will get back to you shortly. We really appreciate your kind patience regarding this matter.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
Thank you.
Thank you. Hope to have an early feedback on this
Hello,
You’re welcome! You should hear a feedback or solution from our dev team very soon.
Can you also provide your FTP logins? This will further help us determine the cause of the issue.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The settings are saving up correctly:
https://i.rankmath.com/Npr5LA
We noticed that you are using a PRO version but you do not have a paid license in your account and the license on your website is not activated.
Which options are you facing this issue with because we are able to save the settings just fine.
You can come back tomorrow.
The general settings will disappear automatically.
Hello,
Thank you for that information.
We will check again your settings tomorrow and will get back to you once we have replicated this issue.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
Thank you.
Hello,
I wait a bit and upon checking your general settings page, the settings that my colleague changed didn’t “disappear” and it didn’t revert back to their old settings.
Settings changed by my colleague: https://i.rankmath.com/Npr5LA
Settings now (unchanged): https://i.rankmath.com/NXcBuf
If you are still able to experience this issue on your end, can you please conduct a screencast on this so it will help us further determine what’s causing the issue?
Furthermore, I noticed that you are creating a ticket using a Free Rank Math account, I suggest you use your PRO account to open a ticket in the PRO section of this support portal so we can assist you with priority.
We are looking forward to helping you.
Can someone go back and check it out. The general settings they were made in the past are gone.
Hello,
Thank you for following up.
I’ve checked the settings, specifically these ones that were changed:
-Open External Links in New Tab/Window (enabled)
-Add missing ALT attributes (disabled)
-Add missing TITLE attributes (disabled)
And it seems that they are still showing the same as my colleague mentioned here. Could you please specify which settings are you referring to that got reverted?
Thank you, and looking forward to helping you.
Hi,
1/ Strip Category Base (disabled)
2/ Affiliate Link Prefix (null)
3/ Enable breadcrumbs function (disabled)
4/ Redirections (default 404)
5/ Webmaster Tools:
Google Search Console (null)
Bing Webmaster Tools (null)
—
I care about these settings
I reconfigure them every day
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
