Install causing image issues

#93157
  • Resolved Tamara Gruber

    4 years, 2 months ago

    Rank Math free

    Hi, I just installed Rank Math and I’m attempting to set it up. I’ve imported my YOAST and Redirection info and when I get to the Your Site section, I’m not able to upload my logo or Facebook image. I’m getting errors on the upload and suggestions to try creating a smaller file, but the files I’m uploading are the recommended sizes and under 300K.

    This happens when trying to upload through the set up wizard and just uploading new images to my media library.

    Also, some of the images on my home page are no longer appearing. When I reload the page, they appear but another disappears. And on my category pages, my “Load More” button that should appear at the bottom of the page also appears on the top of the page.

    It seems like a conflict with another plug in, perhaps relating to lazy loading of images? Do you have known conflicts and any suggestions on fixing these bugs? Otherwise will there be issues deactivating Rank Math and uninstalling now that it has imported Yoast data and presumably deactivated that and the redirection plug in?

    My website is https://we3travel.com You can see a category page here: https://we3travel.com/category/experiences/family-travel/

Viewing 1 replies (of 1 total)
  • Rank Math

    4 years, 2 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins, themes, and WordPress (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Install causing image issues’ is closed to new replies.