Insert/Edit Link Popup in the content area is not closing

#176014
  • Resolved Vipin

    4 years, 8 months ago

    Rank Math free

    After updating the latest version, there is a jquery error coming from Rankmath.

    The Insert/Edit Link popup window is not closing. Once checked the console, got the following error

    Uncaught TypeError: wpLink.textarea.trigger is not a function

    and the file is /wp-content/plugins/seo-by-rank-math/assets/admin/js/wplink.js?ver=1.0.61

Viewing 10 replies - 1 through 10 (of 10 total)
  • Prabhat

    4 years, 8 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us and we regret the inconvenience caused.

    Could you please record and share a screencast using a tool like loom, as it will help us understand the insights of the issue?

    Looking forward to helping you.

    Thanks.

    Vipin

    4 years, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Vipin

    4 years, 8 months ago

    Rank Math free

    Hi,

    I have updated the sensitive data. Please let me know once checked.

    REgards.

    Prabhat

    4 years, 8 months ago

    Rank Math agency

    Hello,

    We have identified the issue and forwarded it to our dev. team. We will soon release an update regarding the issue.

    We will let you know as soon as the update is available. We are sorry for the inconvenience.

    In the meantime, if there’s anything else we can help you with, please let us know.

    We are here to assist. Thank you.

    Prabhat

    4 years, 8 months ago

    Rank Math agency

    Hello,

    Thank you for your patience.

    We have released an update that includes the fix of the issue.

    Please update all your plugins & themes to the latest versions along with WordPress.

    If you continue to face the issue, please feel free to open a new support ticket or reply to this one.

    We are here to assist.

    Thank you.

    Uzair

    4 years, 8 months ago

    Hello,

    We wanted to let you know that we cannot replicate this issue from our end.

    If you can share your WP logins or create a staging website for us – we would love to check and help resolve this issue ASAP.

    We look forward to helping you.

    Vipin

    4 years, 8 months ago

    Rank Math free

    Hi Uzair,

    The issue was confirmed by your support team (Prabhat Rai) and as per his comment, the issue got fixed in the latest update. So hope you can’t replicate it with the new release.

    Also, that you for releasing the latest version with the fixes.

    Regards.

    Prabhat

    4 years, 8 months ago

    Rank Math agency

    Hello,

    Thanks for your reply.

    The issue was with Classic Editor as well as ACF. We wanted to confirm that both the issues are sorted.

    In our latest update (released on 3rd April), the issue is fixed.

    Could you please confirm if you have updated Rank Math and the issue is fixed on your end?

    Looking forward to hearing from you.

    Thanks.

    Vipin

    4 years, 8 months ago

    Rank Math free

    Hi Prabhat,

    I am only using the classic editor and for me, the latest update solved the issue. I replied the same in the thread.

    Prabhat

    4 years, 8 months ago

    Rank Math agency

    Hello,

    Thank you for the confirmation.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘Insert/Edit Link Popup in the content area is not closing’ is closed to new replies.