Inquiry About Renewal Pricing Discrepancy

#866549
  • Resolved Humberto Ch
    Rank Math pro
    Content AI Starter

    Dear RankMath Support Team,

    I hope this message finds you well.

    I am writing to inquire about the renewal pricing for my RankMath Pro subscription. I have noticed that the previous annual payments have been $59.00, but the current renewal price is significantly higher.

    Could you please provide an explanation for this price increase? If the previous price cannot be honored, I will have to consider suspending my subscription.

    Thank you for your assistance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    We apologize for the issue you are facing regarding the renewal pricing of your Rank Math Pro subscription. The renewal price for the PRO plan is currently set at $95.88 + taxes per year, which may differ from what you previously paid due to changes in pricing policies or promotional offers that may have applied to your earlier subscription.

    If you have any further questions or need assistance with your subscription, please reply to this ticket, and a human agent from the Rank Math Support team will be happy to assist you further.

    Thank you for raising this concern, and we appreciate your understanding.

    Sources:
    Rank Math PRO – Pricing Plans for Businesses & Individuals

    Hello,

    Thank you so much for getting in touch.

    The decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.

    For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
    https://rankmath.com/kb/updated-plugin-prices/

    It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.

    With that said, since you are one of our loyal customers, we can offer you the old pricing of the plan. Please revert back to us here once your subscription is renewed so we can do a partial refund to match the old pricing.

    Hope that helps.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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