Hello,
Thank you for contacting Rank Math support.
Unfortunately, there is no active subscription on this account you are using to contact us.
Can you please share the email address which you used to make the purchase or you can search and forward the receipt from FastSpring.com so we can locate your account?
We look forward to hearing back from you.
Thanks.
Yes sure. Email is k*******************@g******** which i use previously for registration.
Hello,
It seems that your subscription has expired and has not been renewed.
To continue enjoying the PRO features, please purchase a new subscription here: https://rankmath.com/pricing/
If you have any questions or need further assistance, feel free to reach out to us.
Thank you.
are you reading my emails? let me copy my 1st email below:
“I’ve been using Rank Math for the past 3 years and have really loved its features. However, I noticed the renewal cost is higher than expected. Could you please let me know if there are any discounts or options to reduce the renewal fee? at least it should be same which i paid last year.
Looking forward to your response.
Best regards,
Naeem Ul Islam”
please read and then reply
Hello,
This decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.
For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
https://rankmath.com/kb/updated-plugin-prices/
It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.
With that said, since you are one of our loyal customers, we can make an exception for you. You may purchase a new plan and get back to us here and we’ll partially refund your purchase to match the previous price you usually pay.
Please don’t hesitate to reach out if you have any further questions or concerns. We’re here to assist you.
Thank you for offer. is it possible if you can offer one time coupon code. rather i will pay and then you will return. As i a tax filer and it will effect my ledger and difficult to adjust. also it would be easy for me to use coupon code rather with long process of paying 1st and then waiting for refund.
Hello,
We are sorry, but at the moment, we do not offer coupon codes.
You can choose a plan appropriate for you from our website: https://rankmath.com/pricing/ and update us here when the payment has been made so we can make the refund. Once you purchase a new subscription, we’ll forward this to our accounts department for your partial refund request.
If you still have any questions, just reply; we will be more than happy to clarify any doubts.
Thank you.
thank you and i will make a purchase and inform you for partial payment
Hello,
That’s alright. Let us know when you have done that.
We anticipate hearing back from you.
Thank you.
