Hello, we apologize for the issue you are facing. If you have subscribed to Rank Math SEO PRO with a different email than the one used for your free version, it can lead to some complications. Specifically, you may not be able to access the PRO features unless both accounts are merged or the email on your PRO account is changed to match your free account.
To resolve this, you will need to contact our support team to either merge both accounts or change the email connected to your PRO account. You can do this by opening a ticket in the Rank Math Support Forum.
In your ticket, please include the email addresses associated with both accounts and any relevant details about your subscription. This will help our support team assist you more effectively.
Thank you for raising this concern, and we’re here to help you get everything sorted out!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
