Hello,
We apologize for the issue you are facing regarding double payments. It seems there may be some confusion with your subscription status or billing cycle.
To clarify your situation, we recommend checking your payment history and subscription details in your account. If you believe there has been an error or if you need further assistance, please reply to this ticket, and a human agent from the Rank Math Support team will take over and provide you with the necessary help.
Thank you for raising this concern, and we look forward to resolving it for you soon!
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
I received the following response. Please cancel the existing payment and subscription as well.
Thank you for contacting FastSpring Support. We always welcome the opportunity to serve you.
?
After researching the information you provided, we were able to locate the order.
The order ID is RANKMATH240716-8303-89172B and it was purchased with email r*********@g********
The invoice is available here: https://rankmathllc.onfastspring.com/popup-rankmathllc/account/order/RANKMATH240716-8303-89172B/invoice/IVBILRQW7IYNH3JCFLHIGVN5B7CQ
Please let us know if there is anything else we can do for you.
Hello,
This seems to be a renewal for your Content AI subscription. Additionally, there’s no PRO subscription in this account, only the Content AI subscription as mentioned.
Our refund policy does not extend for renewal subscriptions. Before the renewal happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days before the charge. Did you not receive that? Please let us know. We are here to assist you with your refund request.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
