Hello,
We already shared the issue with our developers and they are investigating it. As soon as we get some updates, we’ll make sure to let you know here.
We would really appreciate your kind patience regarding this issue.
Please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
This looks like a cache issue, could you please try clearing your server level cache or CDN and let know how this turns out.
For example;
A search on page id 6743 and of page title Car and Ride Share
on https://carinsuranceinontario.ca/wp-admin/edit.php?s=Car&post_status=all&post_type=page&action=-1&m=0&seo-filter&paged=1&action2=-1
shows the details, but no details on the main (default) listing page (without query params) at
https://carinsuranceinontario.ca/wp-admin/edit.php?post_type=page
Please see this screencast with more details:
https://i.rankmath.com/v/kd1piq
We apologize for any inconveniences that might have been caused by this issue.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have cleared server-side cache and all other cache to no avail. My web host adv that Cloudflare is not to blame as it’s bypassing my website (pls see new SS in the sensitive area).
They wanted me to let you know the following:
1st – The WordPress admin pages (wp-admin) are not hitting cache, but they get bypassed by default on the server (you can share any of the screenshots I shared with you)
2nd – You can inform them that, as of now, the Commercial page is showing information (You can share a screenshot, but they should be able to see from their end too)
also, if you look at the High Risk page, there are different scores depending on the view. from the pages view it shows 79 in yellow, but on the actual page it is 81 and green
thank you, I appreciate all your help
Hello,
The FTP username and FTP password are required to gain access.
Please edit the sensitive data area to include these too instead.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I shared the image in the sensitive area, so not sure how it’s visible. However, I have removed it and included the information you requested.
thank you
Hi Nicholas, any updates on this?
Hello,
I apologize for taking a little longer than the norm to respond ( I was away ).
I have removed the details about the image with sensitive info in my previous reply.
We confirmed the FTP details are correct, but the WordPress admin logins may have expired as I’m getting an error when I try to login.
Could you please update that, so we may troubleshoot further.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We identified the cause of the issue, and there’s a fix already for this in our beta release.
After updating the plugin to the latest beta, the details are all included as expected.
We apologize for any inconveniences that might have been caused by this issue.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
