Hi Josh,
Thanks a lot for your query and we are so sorry about the trouble this must have caused.
I cannot access your website. I am getting this:
https://i.rankmath.com/T33t8q
Please head over to WordPress Dashboard > Settings > Permalinks
Hit the save button once. That might do the trick.
Hi,
I don’t know why that error appears to you. I don’t have that problem when accesing wp-admin.
I did hit the permalinks button.
Can you try one more time and see if it works?
Thanks and Regards
Hello,
Thank you for contacting Rank Math today.
This is certainly very odd. Would you mind checking whether you have any file called robots.txt on the root of your site?
Looking forward to helping you. Thank you.
No, I dont.
The problem is that I have this issue on 3 of my websites. They all had that issue after installing rankmath plugin.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please share some temporary FTP access as well so that we can check whether this is related to a permission issue on your WP?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Josh,
I am getting a 504 gateway timeout error when trying to access the cPanel URL you shared.
Are you using some sort of firewall to block access from certain countries?
If so, can you please disable that temporarily?
Hi,
I deactivated the firewall.
You can connect now.
Regards
Hello,
Thank you for contacting Rank Math today.
We are currently checking this problem and we will be reaching out as soon as we have some news on this.
Looking forward to helping you. Thank you.
Hi Josh,
I am not sure why it isn’t working but as a workaround – I have created a robots.txt file and added the default content in there.
It is working perfectly fine now.
Do let us know if you need help with anything at all.
Hi,
Thanks. Looks good.
I have another problem with the favicon not beeing displayed on mobile SERP.
Can you help me with that?
Thanks and Regards
Hi Josh,
That is completely automated and there is nothing you or we can force Google to show your favicon on Google.
Please talk to your theme provider and see if the Favicon is added correctly to your theme files as this falls outside the purview of an SEO plugin.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
