Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
5xx errors are usually caused due to server misconfiguration or other server issues.
Can you please share the website error log with us?
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Looking forward to helping you.
Thank you.
any update for this issue?
I already add more info about DEBUG LOG.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We deeply apologize for the delay in response. This ticket seems to have been stuck in our drafts section for some reason.
The “Invalid JWT” error may occur when the server’s clock is not in sync with NTP. Please check the server time, and fix it if it’s incorrect. If you do not know how to do this, please get in touch with your hosting provider.
Let us know how it goes.
Thank you.
Thank you for your reply.
Now, after I contact my hosting provider. RankMath can running normal again.
Hello,
Glad that everything has been sorted out.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
